Web-Ed Season Finale: Don't Miss Our Last Spring Session!

Empathy is the missing link in delivering truly exceptional service. Award-winning author and empathy expert Rob Volpe joins us May 15 for a powerful Web-Ed session on the essential—but often overlooked—role empathy plays in delivering outstanding customer service. You'll learn how to apply empathy as a practical tool to improve satisfaction, loyalty, and connection with customers and coworkers.

This is our final session before we pause for summer—Web-Ed returns in September with more live, expert-led sessions to elevate your service skills.
Details and register

E-Learning Courses Now Available!

Elevate your skills with our new on-demand E-Learning courses, now available for convenient access anytime, anywhere. Whether you're looking to master communication, understand customer behavior, or redefine your approach to service excellence, our courses are designed to fit into your busy schedule.

Each course takes 1–2 hours to complete, includes interactive quizzes, and offers a certificate upon completion. Start learning today and stay tuned for more courses coming soon!

Explore courses now

NCSA offers the world's leading certification programs for all levels of customer service professionals and organizations.

CCSP® for management-level professionals
DCSP® for frontline staff
Train-the Trainer for workforce development teams and HR development programs
CFCO™ for organizations, teams, and departments

Substantial discounts for groups

View certifications

Congratulations to Kristine Tadevosyan, Life-Certified CCSP!

With a strong foundation in customer service and six years of leadership in service quality management at an Armenian bank, Kristine is dedicated to elevating service standards. Through training, monitoring, and key initiatives, she continuously drives improvements in customer experience. We’re proud to recognize Kristine’s commitment to service excellence and celebrate her achievement as a Life-Certified CCSP! Read her testimonial and explore more inspiring stories on our spotlight page.

Free Job Postings for all Employers

As the job market evolves and organizations nationwide seek to fill open positions, NCSA is committed to supporting businesses and communities. We are pleased to offer free job postings to all employers, expanding beyond our previous member-only benefit. This is our way of giving back and helping connect talent with opportunity.

If you're looking to hire, post your job now!

Post a job

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Critical Customer Service Statistics
Why Customers Leave Businesses

Did you know that 68% of customers leave businesses because of indifference from employees? It’s shocking, but this eye-opening statistic highlights how crucial every customer interaction is. In this Critical Customer Service Statistics, we break down key reasons customers leave businesses, and offer motivation to ensure your team is making every customer feel valued.

Read more to learn how to keep your customers coming back!

Education Article
The Power of Communication Styles

Effective communication is key to success, both personally and professionally. In our latest Education Article, we explore how your communication approach impacts your relationships and customer interactions. Discover how adopting an assertive communication style can lead to clearer, more meaningful conversations, stronger customer connections, and lasting professional success. Learn the practical characteristics of assertive communication and how they can transform your day-to-day interactions. Read the full article

2025 NCSA All-Star Awards—Nominate Today!

Online nominations for the 2025 All-Star Awards in the following categories are now open!

Contact Center Representative of the Year

Service Volunteer of the Year

Service Individual of the Year

Service Team of the Year

Service Organization of the Year

Celebrate the champions of service excellence by submitting your nominations by August 1, 2025. Let's honor those who make a difference through their dedication and passion for outstanding service.

Details and nominate

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We at NCSA support all the dedicated men and women of our armed forces past and present. We say "Thank You" by providing a discount on our services to all veterans.
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Share Your Story with NCSA

The NCSA is always seeking articles to publish and distribute to our audience, via our website, social media, and members' Resource Center. Please share your story or your company's story regarding a unique customer service approach that is working.
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Extra Miles

Burgers With a Side of Kindness
The reports say that good customer service is hard to find post-pandemic. Maybe that is true, but if we focus on the prickly experiences, we might miss the stellar workers going the extra mile, like Joel...
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Bloopers 'n' Blunders

How to Lose All Your Customers in One Move
Our phones were about one year old (yes, ONE year old!) but we were having difficulty receiving and opening text messages and, occasionally, making calls (which is the primary purpose of a phone, right?). We went to our major provider...
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