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| Job Post Date | Job Title | Company | Location |
|---|---|---|---|
| 03/10/2026 | Client Services Supervisor | Wag Hotels | Dallas, Texas |
Reports to: General Manager
FLSA Status: Non-exempt
Location: Dallas, TX (no relocation provided)
Our Purpose
Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!
Our Values
Our People: Passion in Action
We're passionate pet lovers—trained professionals dedicated to growing our careers with Wag Hotels.
Our Culture: Growth with Integrity
We're collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what's right. •
Our Clients: Relationships First
We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets' lives. •
Guest Care: Excellence Every Time
We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.
Position Overview
The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel.
This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag's customer philosophy where every client and pet feels known, valued, and cared for.
Why this Role Matters
The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.
Key Outcomes
- Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).
- Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.
- Reduced guest concerns through proactive communication and service recovery.
- Strong CS team engagement with clear expectations, coaching, and accountability.
- Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.
Core Responsibilities
Client Experience & Front-Desk Operations
- Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
- Oversee check-in, check-out, tours, and daily communication with pet parents.
- Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.
Team Leadership & Training
- Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
- Deliver and reinforce training programs, going beyond the "how" to share the "why."
- Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
- An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.
Communication & Service Recovery
- When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
- Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest's stay concerns with their program, health, or behavior adjustments.
Sales & Revenue Enablement
- Help clients with program benefits, packages, upgrades, and add-ons.
- Cross-sell and upsell opportunities.
- Collaborate with bathers/grooming to align schedule with demand & availability.
Operational Execution
- Keep the front desk & lobby clean, organized and professional. • Help eliminate bottlenecks.
- Oversee front of house flow, billing issues, and guest profile accuracy.
- If reached out to outside scheduled hours, escalate all needs to General Manager.
- Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.
What we are Looking For:
Required Qualifications
- Proficiency in front-of-house operating systems.
- Ability to interpret dashboards, KPIs, and operational reports.
- 2–4 years in client services, hospitality, or related fields.
- Experience in high-volume environments. • Strong communication and conflict-resolution skills, including comfortability with public speaking.
- Fluent in speaking, reading, and writing English. • Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
- Strong organizational and prioritization skills.
- Hospitality-driven mindset.
- Ownership mentality.
- Calm under pressure.
- Demonstrated ability to develop team members.
- Resourceful, solves problems before escalating issues.
Preferred Qualifications
- 1–2 years supervisory experience preferred.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Must be able to commute to the office at a minimum of 4 days a week, with an optional work from home day once a week
- Ability to travel when needed
- Ability to be around dogs and cats for an extended period of time
Application Instructions: Send resume via email to danielle.croft@waghotels.com
Contact Information: danielle.croft@waghotels.com
| Job Post Date | Job Title | Company | Location |
|---|---|---|---|
| 03/10/2026 | Client Services Supervisor | Wag Hotels | Denver, Colorado |
Reports to: General Manager
FLSA Status: Non-exempt
Location: Denver, CO (no relocation provided)
Our Purpose
Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!
Our Values
Our People: Passion in Action
We're passionate pet lovers—trained professionals dedicated to growing our careers with Wag Hotels.
Our Culture: Growth with Integrity
We're collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what's right. •
Our Clients: Relationships First
We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets' lives. •
Guest Care: Excellence Every Time
We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.
Position Overview
The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel.
This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag's customer philosophy where every client and pet feels known, valued, and cared for.
Why this Role Matters
The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.
Key Outcomes
- Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).
- Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.
- Reduced guest concerns through proactive communication and service recovery.
- Strong CS team engagement with clear expectations, coaching, and accountability.
- Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.
Core Responsibilities
Client Experience & Front-Desk Operations
- Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
- Oversee check-in, check-out, tours, and daily communication with pet parents.
- Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.
Team Leadership & Training
- Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
- Deliver and reinforce training programs, going beyond the "how" to share the "why."
- Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
- An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.
Communication & Service Recovery
- When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
- Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest's stay concerns with their program, health, or behavior adjustments.
Sales & Revenue Enablement
- Help clients with program benefits, packages, upgrades, and add-ons.
- Cross-sell and upsell opportunities.
- Collaborate with bathers/grooming to align schedule with demand & availability.
Operational Execution
- Keep the front desk & lobby clean, organized and professional. • Help eliminate bottlenecks.
- Oversee front of house flow, billing issues, and guest profile accuracy.
- If reached out to outside scheduled hours, escalate all needs to General Manager.
- Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.
What we are Looking For:
Required Qualifications
- Proficiency in front-of-house operating systems.
- Ability to interpret dashboards, KPIs, and operational reports.
- 2–4 years in client services, hospitality, or related fields.
- Experience in high-volume environments. • Strong communication and conflict-resolution skills, including comfortability with public speaking.
- Fluent in speaking, reading, and writing English. • Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
- Strong organizational and prioritization skills.
- Hospitality-driven mindset.
- Ownership mentality.
- Calm under pressure.
- Demonstrated ability to develop team members.
- Resourceful, solves problems before escalating issues.
Preferred Qualifications
- 1–2 years supervisory experience preferred.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Must be able to commute to the office at a minimum of 4 days a week, with an optional work from home day once a week
- Ability to travel when needed
- Ability to be around dogs and cats for an extended period of time
Application Instructions: Send resume via email to danielle.croft@waghotels.com
Contact Information: danielle.croft@waghotels.com
| Job Post Date | Job Title | Company | Location |
|---|---|---|---|
| 02/24/2026 | Director of Customer Services | City of Garland | Garland, Texas |
Summary
The Director of Customer Services leads all customer-facing utility operations, ensuring timely, accurate, and professional service across call center, payment, field, and energy efficiency functions. This role is accountable for resolving escalated customer issues and serving as the primary point of contact for the public, City Council, City Management, and City Leadership.
Salary
- A competitive salary will be commensurate with experience and qualifications.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide overall leadership, administrative decision-making, direction, and support for Customer Service operations, including the call center, in-house payment center, drive-through payment center, meter reading and service connection teams, and energy efficiency audit programs.
- Develop, implement, and maintain a strategic plan for the department; establish performance goals and measurable outcomes, and monitor results to ensure continuous improvement.
- Oversee the development, implementation, and enforcement of departmental policies, procedures, and service standards.
- Ensure compliance with all City policies, directives, utility ordinances, and applicable laws and regulations.
- Evaluate existing ordinances, policies, and procedures and recommend changes or improvements as needed to enhance customer service, efficiency, and compliance.
- Serve as the primary responder and final authority for escalated customer issues, ensuring timely resolution and accountability.
- Ensure customer inquiries, complaints, and service issues are responded to promptly and professionally, with appropriate follow-up and communication.
- Represent the department by fielding questions and responding to inquiries from the public, City Council, City Management, and City Leadership.
- Lead and approve projects critical to the operational success, modernization, and improvement of Customer Service functions.
- Collaborate with internal departments and partners to identify service challenges and organize problem-resolution efforts or workshops as needed.
- Recruit, train, develop, and evaluate staff; provide ongoing leadership, coaching, and performance management to build a high-performing customer-focused team.
- Foster strong relationships with GP&L, Water and Solid Waste.
- Stay abreast and informed of political or community events or activities which could impact departmental operations. Attend and participate in meetings, community events, and professional or civic activities as required.
Minimum Qualifications
- Bachelor's degree
- 8 years related municipal or utility experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience:
- Bachelor’s degree in Business or related area
- 8-10 years management experience in the utility industry
Knowledge, Skills & Abilities:
- Basic knowledge of local, state, federal laws, rules, and regulations that could have an impact on departmental policies or operations.
- Considerable knowledge of municipal government
- Comprehensive knowledge of the electric, water and sanitation utility industry’s operations and practices
- Skills in problem solving and conflict resolution
- Skills in management and mentoring subordinates
- Skills in the use of Microsoft Office
- Ability to interact publicly and socially
- Ability to effectively communicate both verbally and in writing
- Ability to develop and manage budgets
- Ability to gain public trust and influence others
Licenses and Certifications
- Valid Class C Texas driver's license
Physical Requirements/Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.
Application Instructions
Please apply online
Contact Information: Talent@garlandtx.gov
