NCSA Job Post

Position Summary
The Learner Success Manager is responsible for overseeing a team of 15-20 Learner Success Advocates, ensuring the highest standards of issue resolution, and driving learner retention through proactive collaboration across departments. This role requires a strategic mindset, excellent leadership skills, and a passion for improving learner satisfaction and success. This position is hybrid in Chandler, AZ only.

Essential Job Functions

Team Leadership:

• Manage, mentor, and develop a team of 15-20 Learner Success Advocates to achieve performance goals related to learner outcomes, experience, and overall satisfaction.
• Monitor and ensure quality of issue resolution through coaching, feedback, and ongoing training.
• Foster a positive and collaborative team environment focused on continuous improvement and learning.

Learner Retention & Satisfaction:

• Analyze learner engagement and retention trends to identify areas for improvement.
• Collaborate with internal teams (e.g., product, technology, operations) to address systemic learner challenges, drive retention strategies, and advocate for learner needs.
• Develop and implement initiatives that enhance the learner experience and foster long-term success.

Operational Excellence:

• Develop metrics and reporting to evaluate team performance and learner outcomes.
• Streamline processes for reducing and resolving inbound learner issues efficiently and effectively.
• Ensure adherence to service-level agreements (SLAs), outcomes-based metrics, and company policies.

Knowledge, Skills, Abilities:

• 5+ years of proven experience in team management, preferably in customer service, learner success, or education-related fields.
• Strong understanding and execution of learner retention strategies and long-term issue resolution best practices.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to analyze data, generate insights, and implement improvements.
• Experience working in cross-departmental roles to drive resolution of complex challenges.
• Proficiency in CRM tools and other learner success platforms is a plus.

About Us
At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse—in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization—from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

Application Instructions
Apply at: https://jobs.dayforcehcm.com/en-US/pennfostercarrus/PENNFOSTERGROUPCAREERSITE

Position Summary
This is a hybrid role with up to 3 days a week in the office in Chandler, Arizona.

Penn Foster’s Accounting team delivers high quality financial reporting and decision-making support across the organization. As a key leader in the department, the Supervisor, Accounting Operations, will play a strategic role in overseeing treasury operations, corporate credit cards, and learner refunds. Reporting to the Controller, this high-visibility position will manage a small team and drive innovation through process improvement and AI technology integration.

Essential Job Functions

• Develop and execute strategies to optimize cash flow and improve cash utilization efficiency.
• Manage daily liquidity, including approval of disbursements and transfers.
• Monitor regulatory changes affecting treasury operations; ensure compliance through effective policies and controls.
• Leverage AI and other RPA technologies to streamline processes and enhance productivity.
• Oversee corporate purchase and travel credit card programs, ensuring adherence to company policies.
• Maintain strong relationships with banking and credit card partners.
• Prepare and review cash related journal entries, variance analysis and reconciliations for monthly and annual close.
• Mentor and develop a high-performing team; provide updates and insights to leadership.
• Support ad hoc projects and analysis as needed.

Knowledge, Skills, Abilities

• Bachelor's degree in accounting, finance, or related field
• CPA or public accounting experience preferred
• Minimum of 5 years in treasury or accounting functions, with supervisory experience
• Advanced proficiency in Microsoft Excel
• Familiarity with Dynamics 365 and NetSuite is a plus
• Strong analytical skills with the ability to work independently and collaboratively in a hybrid environment
• Excellent communication and interpersonal skills with the ability to influence stakeholders
• Proven ability to manage multiple priorities and delegate effectively

About Us
At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse—in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization—from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

Application Instructions
Apply at: https://jobs.dayforcehcm.com/en-US/pennfostercarrus/PENNFOSTERGROUPCAREERSITE

Position Summary
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities. *This position will report to the office two days per week in Chandler, AZ.

Salary
$20/hr

Essential Job Functions

• Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
• Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
• Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
• Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
• Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
• Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
• Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
• Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
• Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
• Perform accurate and timely data entry updates to learner profiles in enterprise systems.
• Manage multi-brand and cross-vertical learner caseloads as needed.
• Perform other duties as assigned.

Education

• High School diploma or equivalent required*
• Associate’s degree preferred
• *Proof of High School Diploma or equivalent required

Experience

• 1-3 years of work experience required.
• 1-3 years of customer service experience preferred.

Required Computer Skills

• Must be able to perform 8 hours of computer work per day.
• Adept at learning new technologies.
• Proficient with Microsoft Office.

Preferred Computer Skills

• Experience with inbound and outbound digital and/or phone support.
• Five9 call center skills.
• Experience with Ada chatbot and Microsoft Dynamics.

Other Requirements

• Ability to multi-task and work efficiently.
• Excellent verbal and written communication skills.
• Acute active listening skills.
• Demonstrates empathy, respect, and awareness of the needs of our learners.
• Must report to the office at least two days per week.
• When working from home, access to consistent, adequate internet connectivity is required.
• *Please note that a technical assessment will be required as part of our hiring process. 

About Us
At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse—in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization—from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

Application Instructions
Apply at: https://jobs.dayforcehcm.com/en-US/pennfostercarrus/PENNFOSTERGROUPCAREERSITE

Org. Setting and Reporting
The United Nations Joint Staff Pension Fund (UNJSPF) was established in 1948 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. The Pension Fund pays benefits in 18 currencies to more than 80,000 beneficiaries who reside in 190 countries, and services more than 140,000 participants who work in the 25 member organizations of the Pension Fund. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively.

The UNJSPF-Pension Administration (UNJSPF-PA) has about 250 staff members from diverse countries and cultures and operates from four duty stations (New York, Geneva, Bangkok, and Nairobi). The head office is located in Manhattan, New York, within walking distance of the Grand Central Station hub. For additional information visit www.unjspf.org. The Chief of Client Services Service is based in New York, leads client services, is a member of the executive team and reports directly to the Chief Executive of Pension Administration (CEPA). The incumbent will have a key role in implementing the Pension Administration's strategy to simplify clients' service experience and foster an organization-wide client-centric culture. The incumbent will manage and develop client relationships, create a persistent focus on the client in all actions of the organization, and drive the organization to work together for optimum and consistent client experience and service delivery. The Chief will develop and implement a client service delivery model and oversee outreach and contact centre activities. The Chief will ensure the delivery of high-quality client services and the achievement of performance targets. The Chief will also be engaged in business transformation, process optimization, cultural improvement, and systems implementation.

Responsibilities

The role involves and is not limited to the following responsibilities:

• Leads and delivers outstanding service to plan participants and retirees.
• Drives and delivers a client service orientation across the Pension Administration.
• Manages the work carried out by different work units in the service.
• Sets and achieves client service performance targets.
• Leads the incorporation of new technology and industry best practices into client service delivery.
• Oversees and ensures the performance of the contact centre.
• Co-ordinates and prepares reports and presentations.
• Provides reviews and input into the drafts prepared by others.
• Develops and implements a client service delivery model (CSDM) aligned to the C.A.R.E. 2024 and Beyond strategy, including client experience measurements and reporting.
• Ensures that the output produced by the service is high-quality, timely and appropriate.
• Prepares the service's work programme, determining priorities and allocating resources to ensure timely delivery.
• Undertakes or oversees the administrative tasks necessary for the functioning of the service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance and the evaluation of candidates for job openings.
• Fills vacancies promptly, taking due account of geographical diversity and gender balance.
• Manages, guides, develops and trains staff within the service.
• Fosters collaboration, teamwork, and communication among staff within the service, with other functions, clients, and stakeholders.
• Manages and supervises meetings, seminars, outreach activities, etc.
• Actively supports and delivers change and improvement programmes.
• Contributes to Senior Management Team meetings and the strategic direction of the Pension Fund.

Competencies

• Professionalism: Expert knowledge in the area of clients servicing, customer engagement and operating large scale client service. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Leadership: Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
• Vision: Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization's strategy and the work unit's goals; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities.

Education

Advanced university degree (Master's degree or equivalent) in business or public administration, finance, accounting, law, social sciences, marketing or a related area. A first- level university degree, in combination with qualifying experience, may be accepted in lieu of the advanced university degree.

Job Specific Qualifications

Work Experience
A minimum of fifteen years of progressively responsible experience in management roles is required, of which at least ten years are in senior management positions focused on managing and optimizing the client experience. Experience in change management, focused on devising and executing complex client service improvement strategies, is required. Previous work experience in a client service-focused organization is required. Experience in a) leading a large client services team, b) project implementation, c) strategic planning, and d) performance setting and achievements is desirable.

Languages
Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required. Knowledge of another UN official language is an advantage.

Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice
This position will be available from 1 November 2025. Female candidates are strongly encouraged to apply for this position. The mobility requirement to move periodically to different duty station is not applicable.

The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Please use the United Nations INSPIRA e-Recruitment website at https: //careers.un.org/ to apply for this UNJSPF position. The system provides instructions and support for online application procedures.

At the UNJSPF, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The UNJSPF is committed to creating a diverse and inclusive environment of mutual respect. The UNJSPF recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The UNJSPF is committed to achieving 50/50 gender balance and geographical diversity in its staff.

For this position, applicants from the following Member States, which are unrepresented or under-represented in the UN Secretariat as of 31 August 2024, are strongly encouraged to apply: Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, China, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Germany, Grenada, Guinea-Bissau, Hungary, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Somalia, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. Staff members appointed to the position are required to submit a financial disclosure statement upon assignment or appointment and annually thereafter.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on "Manuals" in the "Help" tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.

Application Instructions
Deadline for application is 26 May 2025.
Please submit your application through the link: https://inspira.un.org/psp/PUNA1J/?cmd=login&languageCd=ENG

Contact Information: meaza@un.org