2027 NCSA Service All-Star Awards

The ultimate recognition for individuals, teams, and organizations that live service excellence

Now accepting nominations through August 1, 2027
Winners and nominators will be notified during National Customer Service Week, October 5–9, 2027

Since 2012, the NCSA Service All-Star Awards have defined the gold standard of service excellence. The All-Stars honor and celebrate the individuals, teams, and organizations that consistently go the extra mile to provide the best in service to their customers, internal or external.

All are eligible to nominate and to receive the prestigious awards, regardless of NCSA membership status. No other honor says service all-star like the NCSA Service All-Star Award!

SUBMIT A NOMINATION

Please review the guidelines below and nominate your service All-Stars here!

All-Stars nomination form

AWARD CATEGORIES

The NCSA All-Stars are awarded to those who have gone above and beyond in the past year to provide exceptional service to all of their customers, whether internal or external, with every interaction. You may submit more than one nomination in each category.

• Contact Center Representative of the Year
  Presented to the contact center customer service representative who embodies exemplary dedication to delivering top-tier service
• Person of the Year
  Presented to the individual who best exemplifies putting the customer first
• Team of the Year
  Presented to the group or team that lives service excellence on a daily basis
• Organization of the Year
  Presented to the business or organization that consistently maintains a focused culture of service excellence

View 2026 All-Stars

WINNERS PACKAGE

Award recipients enjoy recognition across a variety of platforms, including:

• One personalized plaque per winner
• A digital badge for use online and in print—to enhance and upgrade your online identity, email signature, and social media profile
• An NCSA-issued press release announcing the winners
• A press release template suitable for release by your organization upon request
• Recognition on NCSA's website
• Recognition shared with NCSA's e-community of professionals
• Recognition on NCSA's social communities (LinkedIn and Facebook)
• Winners will have the opportunity to purchase additional plaques

AWARD GUIDELINES

• All are eligible to nominate and to win awards, regardless of NCSA membership status, organization size or type.
• An individual, a team, or organization may be nominated for serving internal or external customers.
• You may submit multiple nominations within each category, but only one nomination per person, team, or organization.
• Nominations should clearly demonstrate how the individual, group, team, or organization:
  • Goes above and beyond regular responsibilities
  • “Lives” personal or organizational mission and values
  • Consistently provides excellence in service
• Supporting statistics and examples will be helpful in the evaluation process.

PREVIOUS WINNERS