DCSP® Youth Edition Certification

DCSP - Direct Contact Service Professional
World-class credentials for customer service professionals recognized across the globe

The Direct Contact Service Professional (DCSP®) Youth Edition certification program is designed to empower the next generation of customer service leaders. Tailored for high school students, this certification equips young individuals with the skills needed to excel in customer-facing roles across various industries. The DCSP Youth Edition covers essential topics such as effective communication, relationship building, and customer interaction, ensuring students develop a strong foundation for professional success.

Through this program, participants not only gain world-class credentials but also prepare for the future job market by mastering key customer service principles. Upon completion, students will earn the prestigious DCSP Youth Edition certification, demonstrating their commitment to excellence in service and positioning them as valuable assets to any organization they join.

EXAM DETAILS

Exam process:
1. Contact us: To register and receive the study guide, please contact NCSA directly at DCSP@nationalcsa.com.
2. Prepare: Purchase the DCSP Youth Edition Study Guide PDF. All exam questions are based on this guide. No other preparation is required.
3. Take exam online: Once registered, you will receive instructions on how to access and take the DCSP Youth Edition exam at your convenience.
4. Receive certification: Score 75% or higher on the exam and receive your DCSP Youth Edition certification! The certification is valid for three years.
The online DCSP Youth Edition exam consists of 50 multiple-choice questions covering key topics from the DCSP Youth Edition Study Guide.
The exam is self-paced and immediately provides a pass or fail result. You must score 75% or more to pass.
If you fail the exam you may retake it at a fee of $45. Please contact NCSA directly at DCSP@nationalcsa.com for retake enrollments.

Upon successful completion, certification recipients will receive:

DCSP Youth Edition certificate with a unique ID number (both printed and PDF), to confirm your knowledge in customer service principles and equip you with credentials that set you apart as a skilled service professional.
Digital badge to showcase your achievement on email signatures, résumés, and social media accounts. This badge instantly communicates your professional dedication and sets you apart in today's competitive job market.

EXAM FEES

Per individual: $95 USD
Retake per indivdiual: $45 USD

For additional information contact us at DCSP@nationalcsa.com.