DCSP® Life-Certification
DCSP - Direct Contact Service Professional
World-class credentials for customer service professionals recognized across the globe
Customer service is a career built on continuous growth. Achieving Life-Certification as a DCSP reflects your commitment to the highest standards of service, wherever your career takes you. Once you've earned your DCSP certification, you can apply for Life-Certification immediately—no waiting period required.
Application Fee: $175.00 USD
Becoming a Life-Certified DCSP demonstrates your:
- Ongoing commitment to strengthening your customer service skills
- Dedication to consistently delivering excellent service to customers—external and internal
- Initiative and professionalism that set you apart in any customer-facing role
- Leadership by example in creating exceptional service experiences
- Readiness for new career opportunities, promotions, and professional growth
- Recognition that service skills enrich both your work and everyday interactions
- Inspiration to others who strive for excellence in customer service
How to apply: Log in to your NCSA account and select 'Life-Certification application' in the DCSP area of your account dashboard.
Note: If your DCSP has lapsed by more than one year, you must recertify by paying the registration fee and retaking the exam before applying.
For additional information contact us at DCSP@nationalcsa.com.
