National Customer Service Association
NCSA Membership Log In Contact Us
National Customer Service Association
...Customer First

CCSP CertificationCCSP® Certification

Become a CCSP-Certified Customer Service Professional.
The CCSP online examination will be available soon!


Overview of CCSP Designation
The designation of Certified Customer Service Professional is bestowed upon those individuals that have actively participated in the field of Customer Service for a period of two years or greater, maintained themselves in accordance with high ethical business standards and have successfully completed a rigorous examination in the discipline of Customer Service. Individuals whom have earned the CCSP designation are committed to excellence in service for every customer—internal and external—with every interaction.  Earning the CCSP designation elevates the individual’s overall standing in the discipline of Customer Service.

CCSP Examination

  • The examination fee is: $295.00.
  • The comprehensive CCSP examination consists of a combination of 160 objective and true / false questions covering the following four topical areas:
    1. Foundations of Service
    2. Human Dynamics
    3. Customer Interaction
    4. Employer Development
  • Managing Service Excellence, by C. William Crutcher, serves as the study guide for the CCSP examination. This book will be available through the NCSA website and is currently available through numerous online book outlets.
  • Candidates will have 120 minutes (two hours) to complete the examination.
  • Once completed, the examination will be system-scored and immediately advise the candidate of "Pass" or "Fail". A 70% or greater score is required to "Pass" the examination.
  • If a candidate fails the examination they may retake the examination by re-registering and paying the examination fee. There is no limit on the number of times a candidate may take the examination.
  • The CCSP Certification is valid for a period of two years. After that time a CCSP may complete an online questionnaire which will result in "Lifetime Certification".