NCSA Life-Certified CCSP® Spotlight
NCSA salutes Certified Customer Service Professionals for their lifetime commitment to service excellence!
Lukas Heaton, Life-Certified DCSP
"Since becoming a DCSP, I have refined my customer interactions by incorporating some of the principles and strategies outlined in the study guide. For example, I have become more adept at modifying my communication style based on the unique traits of each customer I talk to. I’ve also advocated for initiatives at an organizational level that would increase accessibility and fairness for our customers, such as rewording misleading copy on our website and offering customer support services in Spanish."
Past Life-Certified CCSP Spotlights
Hilda Lynn, Life-Certified DCSP
"My current Technical Services position with a not-for-profit organization requires knowledge of the needs at various levels—the organization, individual departments, campuses, parents, students, and various levels of Technical Services management—to provide support and customer service. The environment is very dynamic in technology requirements and changing internal needs, requiring various certifications, continuous improvement, and staying in the know about changes in the organization's structure and its mission to provide a high level of customer service across departments.
"I believe that in my present position, as a seasoned technical support and customer service professional, the increased responsibilities and customer service requirements are manageable. The DCSP certification material provided support and a structure to better hone my customer service skills. Additionally, the material provides a helpful reference point to regroup or review."
