NCSA Life-Certified DCSP^® Spotlight

Hilda Lynn, Life-Certified DCSP

"My current Technical Services position with a not-for-profit organization requires knowledge of the needs at various levels—the organization, individual departments, campuses, parents, students, and various levels of Technical Services management—to provide support and customer service. The environment is very dynamic in technology requirements and changing internal needs, requiring various certifications, continuous improvement, and staying in the know about changes in the organization's structure and its mission to provide a high level of customer service across departments.

"I believe that in my present position, as a seasoned technical support and customer service professional, the increased responsibilities and customer service requirements are manageable. The DCSP certification material provided support and a structure to better hone my customer service skills. Additionally, the material provides a helpful reference point to regroup or review."