DCSP - Direct Contact Service Professional
World-class credentials for customer service professionals across the globe
What does it mean to be a certified Direct Contact Service Professional?
It means that you have proven your dedication to taking service seriously. It means that you know that putting the customer first is a win for everyone, and your organization and your customers can rely on you as a true customer service professional. It means that you have passed a rigorous examination in the discipline of customer service and that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction. Earning the DCSP® designation elevates your standing in the discipline of customer service.
The DCSP designation is designed for direct contact employees, including customer service representatives, call center staff, etc., and focuses on pertinent topics such as customer interaction, communication, rapport and relationship building. If you are a management-level professional (supervisor, manager, director, etc.), please visit the CCSP Certification page.
EXAM DETAILS
EXAM FEES | Individual | Group of 2+ Individuals |
General | $325 USD | $305 USD / ind. |
NCSA Member Discount | $275 USD | $255 USD / ind. |
Student Discount | $260 USD | $240 USD / ind. |
Non-Profit - 501(c)(3) Discount | $260 USD | $240 USD / ind. |
US Veteran / Active Military Discount | $260 USD | $240 USD / ind. |
Workforce Development Groups | N/A | $175 USD / ind. |
For additional information contact us at DCSP@nationalcsa.com.