National Customer Service Association
National Customer Service Association
...Customer First

NCSA Web-Ed Series

Monthly webinars for the enrichment of customer service professionals

NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to relationship building, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to info@nationalcsa.com.

These live webinars are free and open to all. For access to the recordings of all previous webinars, join NCSA today!

Web-Ed Series, Paula Arango

"Staffing Agencies & Customer Service—A Strategic Q&A"
Paula Arango, Consultant, Executive Leadership, Strategic Advisor
November 14, 2024, 9 am PT / 12 pm ET

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Join us for an insightful Q&A session with Paula Arango, a consultant in executive leadership and strategic advising, as she discusses the role of staffing agencies in shaping exceptional customer service. Paula will explore the benefits of agency hiring combined with in-house recruiting, and how this partnership can positively impact the customer experience. Learn strategies for balancing efficiency, talent acquisition, and service quality in today’s competitive landscape. Whether you’re managing a customer service team or working with staffing partners, this session offers valuable insights to optimize both recruitment and customer satisfaction.

About the Speaker
Paula Arango is a senior talent acquisition expert with 20 plus years of recruitment, staffing and leadership experience. Born and raised in Eastern Ohio, her upbringing was rooted in the strong values of hard work, dedication and the willingness to help others in need. Building her recruitment experience and career in Central Florida, she has partnered with organizations to build talent acquisition programs that align with their strategic growth initiatives. Her experience encompasses all facets of talent, including recruitment strategies, sourcing, recruiting and delivering strategic solutions. Giving back to her community and supporting organizations such as Goodwill Industries are an integral part of her philosophy of building trusting relationships that help businesses and individuals achieve their goals and aspirations.

As a senior level professional, Paula leverages years of experience designing recruiting strategies, sourcing, recruiting and delivering strategic solutions.

Paula is on the Board of Directors for the Florida Staffing Association (FSA) as the Membership Chair. She is passionate about helping others and is active in community and volunteering.

Please register to receive the free Zoom link.

 

Web-Ed Series Testimonials

"Thank you NCSA for continuous education and bringing forth excellence in customer service. It’s so nice to see you gathering a community of service champions to exchange stories, share best practices, and, of course—laugh. I was impressed with the engagement and willingness of the attendees to learn from one another. It was a great session and group, and I look forward to joining more in the future!"
     —Adrianna Sperkacz

"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
     —Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida

"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
     —Shawn Krumm, CHS Concierge Manager

"Thank you for providing this information! This is all speaking my language!"
     —LaTonya Hargrave

"Thank you so much! Amazing speaker and this was interesting and very informative."
     —Micah Rodriguez

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