National Customer Service Association
...Customer First
Monthly webinars for the enrichment of customer service professionals
NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to relationship building, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to info@nationalcsa.com.
These live webinars are free and open to all. For access to the recordings of all previous webinars, join NCSA today!
"Engage, Invest, Grow! The Importance of Building Bonds for Lasting Impact and Influence"
Allie Braswell, Jr., Founder & CEO of The Braswell Group
May 9, 2024, 12 p.m. ET / 9 a.m. PT
Step into an engaging fireside chat with the author of Engage, Invest, Grow!: How Successful People Build Bonds For Lasting Influence and Impact. In this enriching session, participants will have the exclusive opportunity to delve deep into the art of cultivating meaningful relationships with one of the foremost experts in the field.
Through an insightful discussion, attendees will gain invaluable wisdom on navigating the intricate dynamics of human connections. From forging genuine bonds with customers to fostering collaborative partnerships within teams, this webinar promises to equip participants with actionable strategies for propelling their relationships forward.
Whether you're a frontline representative, a team leader, or simply someone seeking to enhance your personal connections, this event offers a unique opportunity to glean insights from the author's wealth of experience and expertise. Join us for an enlightening conversation that will empower you to unlock the full potential of every relationship in your life.
About the Speaker
Mr. Allie L. Braswell, Jr., a distinguished entrepreneur, author, speaker, and civic leader, brings extensive experience in business leadership and community engagement. As the founder and CEO of the Braswell Group, he excels in innovative consulting and translating broad strategies into actionable plans for results-oriented community engagement. Previously serving as Senior Vice President of Culture & Belonging at VyStar Credit Union, Allie led transformative initiatives, developing its inaugural DE&I policy and achieving recognition as a First Coast Florida "Best Place to Work." His impact is evident in increasing minority management recruitment to 32% and overall workforce diversity to 52%.
With a 12-year military service in the U.S. Marine Corps, Mr. Braswell showcased exceptional leadership in various global roles. His commitment to service laid the foundation for a multifaceted career that seamlessly transitioned into corporate leadership. During his 7-year tenure at Walt Disney World Company, Allie pioneered global inclusive programs, and as a result of his leadership, achieved a 150% increase in talent competition participation. On the civic front, he served as president of the Central Florida Urban League and contributed significantly to their national Housing and Jobs Task Forces.
An accomplished author, Allie’s most recent publication, Engage, Invest, Grow!: A Blueprint for Mastering Relationships, reflects successful relationship-building strategies. With degrees from American Intercontinental University and Webster University, along with an Advanced Diversity, Equity, and Inclusion Certificate from Cornell University, Mr. Braswell consistently demonstrates an unwavering commitment to diversity, innovation, and operational excellence, leaving an indelible mark on every sector he touches.
https://braswellglobal.com
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Please register to receive the free Zoom link.
"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
—Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida
"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
—Shawn Krumm, CHS Concierge Manager