NCSA Web-Ed Series
Monthly webinars enriching customer service professionals worldwide
Each month, NCSA hosts expert-led webinars on critical topics shaping customer service excellence. Every session includes a live Q&A, giving participants the chance to engage directly with industry leaders. Have a topic suggestion? Email us at info@nationalcsa.com.
These live webinars are free and open to all. For exclusive access to our full library of past webinar recordings join NCSA today!
This presentation will help unlock the power of personality in teamwork. In this dynamic session, participants discover how Feelers, Controllers, Thinkers, and Entertainers shape two-way communication. Participants will learn practical coaching strategies to flex their style, reduce friction, and create a culture where every personality feels valued and empowered.
About the Speaker
Shaine Hobdy is an international multi-award winning author and an NCSA Life-Certified Customer Service Professional (CCSP®). With more than 40 years of leadership experience, Shaine began his career with world-class brands such as Walt Disney World and United Airlines, where he developed a passion for creating exceptional customer experiences in dynamic, fast-paced environments.
Throughout his career, Shaine has built a reputation for fostering collaboration, elevating team performance, and driving meaningful results. His leadership philosophy is rooted in proactive communication and genuine connection—ensuring every voice is heard, every challenge is met with creativity, and every team member feels empowered to succeed.
Shaine explains, "My mission is to make a direct impact on how you see your role, your company, and your clients. I invite you into the conversation, help you make bold decisions, and equip you with the tools to unlock growth. The feedback and support I've received while empowering others has been both energizing and humbling. Together, we turn potential into progress and partnership into measurable impact."
Over the past two decades, Shaine has championed an inclusive culture he proudly calls "The Shaine Train"—a leadership approach that ensures everyone has a seat at the table, a voice in the conversation, and a clear path to reach their fullest potential. He supports his teams with regular feedback, personalized development plans, and a culture of accountability that inspires people to reach their fullest potential. Shaine's dedication to service and leadership excellence has left a lasting impact across multiple industries. His passion continues to inspire leaders to build trust, open dialogue, and achieve peak performance.
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