NCSA Web-Ed Series

Monthly webinars enriching customer service professionals worldwide

Each month, NCSA hosts expert-led webinars on critical topics shaping customer service excellence. Every session includes a live Q&A, giving participants the chance to engage directly with industry leaders. Have a topic suggestion? Email us at info@nationalcsa.com.

These live webinars are free and open to all. For exclusive access to our full library of past webinar recordings join NCSA today!

Web-Ed Series, Jeff Tobe

February 13, 2025, 9 am PT / 12 pm ET
Sara Mueller, Emotional Intelligence Trainer/Coach & CEO of Joy Discovered

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Experience a fresh approach to delivering authentic, remarkable service that connects and delights. Leadership data over the last three decades links emotional intelligence (EQ) to higher customer experience, employee satisfaction, and company creativity, among many other workplace and home-life benefits. As you journey through the four pillars of EQ, you’ll enhance your leadership abilities to engage your team, pull out their greatness, and inspire them to go above and beyond for your clients.

Key Takeaways:

  • Increase self-awareness to understand how your emotions and communication patterns impact your ability to engage your team.
  • Identify the tools and mindset to align your habits and behavior with excellence, service, and consistency.
  • Understand how to build a loyal, committed culture through empathy and better listening that inspires employees to go above and beyond for your clients and recognize opportunities to delight.
  • Gain the foundation for managing conflict and improving accountability to excellence.

About the Speaker
Sara Mueller is a Harvard-trained emotional intelligence expert, international award-winning executive coach, and the bestselling author of The Balanced Life Blueprint. As the CEO of Joy Discovered, she helps managers become leaders of engaged teams that deliver remarkable service. Sara is an executive contributor on leadership for Brainz Magazine and serves as a subject matter expert on mental well-being for Florida’s State Health Improvement Plan. Prior to founding Joy Discovered, she spent nearly two decades developing service optimization programs for Fortune Global 500 Executives and teaching mindfulness to clients from the NFL Combine to behavioral health centers. Sara’s on a mission to conquer mediocrity and her work has helped thousands of people live and lead with connection, courage, and authenticity.

 

Website: joydiscovered.com
LinkedIn: linkedin.com/in/saramueller8
Instagram: instagram.com/saramueller8/
YouTube: youtube.com/@saramueller8
Facebook: facebook.com/JoyDiscovered/