NCSA Certifications
Accessible to customer service professionals anywhere in the world!
The NCSA is pleased to offer the only certification programs for all levels of customer service professionals that are registered as trademarks by the federal government.
Earning a Certified Customer Service Professional (CCSP®) or Direct Contact Service Professional (DCSP®) designation is the ideal way to demonstrate to organizations, colleagues and customers everywhere that you are committed to the pursuit of excellence in service for every customer—internal and external—with every interaction.
The certification process is convenient and accessible worldwide. Applicants study for the online exam at their own pace by reading the study guide—Managing Service Excellence for CCSP or Maximizing Customer Loyalty for DCSP—and register to take the exam through this website at any time. Learn more about the NCSA certifications offered below.
CCSP Certification
Certified Customer Service Professional
For management-level professionals with at least two years of experience in the field of customer service
Read recipient testimonials
CCSP Life-Certification
Life-Certified Customer Service Professional
For CCSPs who have maintained their certification for two years and wish to renew their designation
Read recipient testimonials
CCSP Certification Study Guide
Managing Service Excellence
Managing Service Excellence, by C. William Crutcher, serves as the study guide for the CCSP examination
DCSP Certification
Direct Contact Service Professional
For direct contact employees and anyone entering the field of
customer service
Read recpient testimonials
DCSP Life-Certification
Life-Certified Direct Contact Service Professional
For DCSPs who have maintained their certification for two years and wish to renew their designation
DCSP Certification Study Guide
Maximizing Customer Loyalty
Maximizing Customer Loyalty, by C. William Crutcher, serves as the study guide for the DCSP examination
CFCO Certification
Customer First Certified Organization
For organizations, departments, and teams committed to customer-centricity
Train-the-Trainer
DCSP and CCSP Trainer Certification Program
For workforce development teams and any organizations with upskilling training programs
For additional information contact the NCSA at: certifications@nationalcsa.com.
