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NCSA Train-the-Trainer Program

New NCSA Certification Program: Train-the-Trainer

NCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success!

Become a NCSA Certified, CCSP and DCSP

NCSA CCSP InternationalElevate your standing in the discipline of customer service.

Display your genuine commitment to your customers.

Get started in investing in yourself.

Now removing boundaries—NCSA goes international

CCSP Exam Register your group for substantial discounts! CCSP Exam
Certifications    |    Benefits    |    FAQs
NCSA is pleased to support customer service professionals in achieving excellence in service with every interaction, and NCSA certifications are the ultimate way to demonstrate that commitment to your colleagues, customers, and clients. Thank you, Scott, for your ongoing dedication to putting the customer first!
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NCSA Free Job Posting

Free Job Postings for all Employers

Organizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.

If you need employees,
post your job now!

Jobs for Every Working Generation

Education Article
Jobs for Every Working Generation

The criteria for job satisfaction are changing. Where baby boomers were and are generally more content with their job as is, millennials are more apt to feel lonely and question whether they are getting paid enough and whether better job opportunities await them, especially when a colleague has left their work team. How can employers adjust to these shifting trends? This NCSA-exclusive Education Article shares some key strategies to hire and retain top applicants and keep them satisfied and productive on the job.
View Education Article

For more proven strategies to creating a culture that employees want to be part of, join NCSA today!

7 Myths of Customer Service

Service Reminder
7 Myths of Customer Service

Buying into popular misconceptions about customer service, or making common misguided assumptions about customer loyalty, can spell disaster for your business. In this Service Reminder, we highlight the seven most dangerous myths of customer service and the truths that should replace them in order to consistently serve your customers with excellence. We encourage you to print Service Reminders out and post them in your staff area to inspire your team to improve their level of service every day.
View Service Reminder

NCSA Central Florida Chapter’s Event

NCSA Central Florida Chapter’s July Virtual Event

NCSA's Central Florida Chapter (NCSACFL) held a lunch & learn Zoom on July 28 to discuss "The New World of Customer Service Excellence: Remote Hiring, Training & Retaining."

Here are just a few of the best practices shared:

Hiring: Engage early and often. Manage the candidates throughout the process. Once hired, maintain frequent communications with new hires via phone, email, text and chat. Provide contact info so new hires know who they can reach out to.  

Training: Leverage your Learning Management System. Combine assigned modules and self-paced content to complement instructor-led training, manage training schedules, and engage trainees in different time zones. Again, communication is critical. Blend one-on-one conversations, small group breakouts, start/end of day huddles, etc. 

Retaining: To mitigate early fallout, consider extending the "nesting period," or transitioning successful in-office agents to work from home. Create more opportunities to connect with remote agents—such as trivia nite, monthly bingo, "Who is this baby?" photo game. If budget permits, a personalized gift sent to the agent's home is well worth the effort.

The NCSACFL will be offering more great value-add content in the coming months, including tours of the Orange County Clerk of Courts (8/18) and Universal Orlando Resort (9/15), as well as their annual Circle of Excellence banquet (10/6). Also in the works are some charitable endeavors with Covenant House and United Against Poverty.

Learn more about starting your own local chapter!

NCSA Service All-Stars Awards!

NCSA All-Stars

Now through December 31, 2022, the NCSA will be accepting online nominations for 2023 NCSA Service All-Stars in these categories.

Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

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