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NCSA and CBS Sunday Morning

Transforming Customer Service: Explore the Future with NCSA and CBS

Dive into the future of customer service as NCSA collaborates with CBS Sunday Morning to unveil the impact of artificial intelligence. NCSA coordinated interviews for CBS with call center agents, shedding light on the challenges faced by both customers and agents. Explore the transformative role of AI, featuring Grace, a virtual front desk agent, in enhancing efficiency and the overall customer experience. Join the conversation and experience the CBS Sunday Morning segment that delves into the evolution of customer service.
Read more and watch video

NCSA Web-Ed Series

NCSA Web-Ed Series

"Engage, Invest, Grow! The Importance of Building Bonds for Lasting Impact and Influence"
Allie Braswell, Founder & CEO of The Braswell Group
May 9, 2024, 12 p.m. ET / 9 a.m. PT

Elevate your skills and transform your approach to relationships in our upcoming webinar. Join us for an intimate fireside chat with the esteemed author of Engage, Invest, Grow! as we delve deep into the art of cultivating meaningful connections in customer service. Gain invaluable insights, actionable strategies, and expert advice to propel your relationships forward. This session promises to revolutionize your approach to customer interactions. Register now to secure your free spot!

Exciting Updates to the 2024 NCSA All-Star Awards!

NCSA All-Stars

What's New?

  • Announcement during National Customer Service Week: The winners of the NCSA Service All-Star Awards will now be unveiled during National Customer Service Week, October 7–11, 2024.

  • Extended nomination period: The deadline for submitting nominations has been extended to August 1, 2024, granting more time to recognize those who consistently deliver exceptional service.

  • Introducing a new category: We're thrilled to introduce the brand-new category: Contact Center Representative of the Year, acknowledging the exemplary dedication and service of contact center customer service representatives.

Online nominations for the 2024 All-Star Awards in the following categories are now open!

New! Contact Center Representative of the Year

Service Volunteer of the Year

Service Individual of the Year

Service Team of the Year

Service Organization of the Year

Showcase the stars in service excellence by submitting your nominations before August 1, 2024. Join us in celebrating those who make a difference through their passion for service.

Become a NCSA Certified, CCSP and DCSP

NCSA CCSP InternationalElevate your standing in the discipline of customer service.

Display your genuine commitment to your customers.

Get started in investing in yourself.

Now removing boundaries—NCSA goes international

CCSP Exam Register your group for substantial discounts CCSP Exam
Certifications    |    Benefits    |    FAQs

Congratulations to Jim McCoy for achieving the esteemed Life-Certified CCSP® status! With 35 years of dedication leading teams, Jim embodies excellence in service leadership. His testimonial speaks volumes about the principles he's passionate about: fostering a culture of service excellence, investing in employee development, and embracing continuous improvement. Join us in celebrating Jim's achievement and commitment to elevating customer service standards!
Read Jim's testimonial

NCSA Certification for Organizations,
Departments, and Teams
Customer First Certified Organization—CFCO™

New partnership to deliver CCSP program to Africa

This NCSA certification designates organizations, departments, and teams that represent the highest level of customer-centricity as a Customer First Certified Organization—CFCO™. The CFCO designation is the ultimate validation to your customers and competitors that your organization has proven its ongoing commitment to providing consistently superior service.
Learn more about the CFCO certification
NCSA Free Job Posting

Free Job Postings for all Employers

Organizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.

If you need employees,
post your job now!
Critical Elements of Strategic Planning: Values

Education Article
Cultivating Self-Mentorship: A Path to Personal Growth and Fulfillment

Empower yourself to reach new heights! Our latest Education Article delves into the transformative practice of self-mentoring. Learn how to cultivate self-compassion, overcome challenges, and celebrate your successes. Start your journey toward personal growth and fulfillment today!
Read article
Effective Communication

Service Reminder
Effective Listening

In this month’s NCSA Service Reminder, discover the power of effective listening and learn practical techniques to enhance your ability to truly understand and connect with customers, ensuring exceptional service experiences. We encourage you to print and post these Service Reminders in your staff area to elevate your team’s customer interactions and drive satisfaction.
View Service Reminder
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