NCSA Participates in Leonardo Company Thought Panel

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NCSA Member Leonardo Company recently recorded a thought panel discussion entitled "In Plane View: Supporting Air Operations During the Pandemic" to explore the impacts of Covid-19 on the air traffic management industry in which they operate. Wes Tindal, COO of NCSA, was invited to represent the National Customer Service Association and speak to the impacts of the pandemic on customer service in general and how organizations across industries are shifting to continue providing service excellence despite the challenges inherent in the current business landscape.

In this video, you will learn:

How organizations can use this time to take their customer service to a new level and emerge from the pandemic stronger than ever.
How one organization, Leonardo, has turned the pandemic into an opportunity to take service excellence a step further, in an industry where revenues are down 90%.
How Leonardo is helping their customers weather the challenges of Covid-19 by developing innovative technologies to reduce operational costs for customers.
How the pandemic is presenting organizations with the opportunity to explore new technologies that will lead them into the future beyond Covid-19.
How organizations across industries can creatively pivot their customer service to maintain the level of excellence that customers expect.

Finally, this video serves as an example of how the NCSA truly supports our members in every way. We are always here to help you and your organization provide excellence in service to every customer, internal and external, every time.

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