NCSA CCSP® Spotlight
NCSA highlights Certified Customer Service Professionals
Jan Pierre, CCSP
"Earning the Certified Customer Service Professional designation has empowered me with invaluable tools to excel in my role. The Managing Service Excellence study guide was instrumental in deepening my understanding of customer service fundamentals, from fostering empathy in interactions to resolving conflicts with confidence. The curriculum’s practical focus—especially the scenario-based exercises—mirrors real-world challenges, equipping me to deliver exceptional service that aligns with global best practices.
"This certification has already opened doors for me, both in credibility and career opportunities. I now approach my work with renewed clarity, knowing I’m part of an elite community dedicated to service excellence. Whether navigating complex customer needs or mentoring colleagues, the principles I’ve learned through CCSP guide me daily.
"To anyone considering this certification: The CCSP program is more than a credential—it’s a commitment to lifelong growth in customer service. The knowledge and pride it instills are unmatched, and I’m honored to represent NCSA's mission through my work.
"Thank you to the entire NCSA team for creating such an impactful program. This certification has truly changed my professional trajectory."
"Earning the Certified Customer Service Professional designation has empowered me with invaluable tools to excel in my role. The Managing Service Excellence study guide was instrumental in deepening my understanding of customer service fundamentals, from fostering empathy in interactions to resolving conflicts with confidence. The curriculum’s practical focus—especially the scenario-based exercises—mirrors real-world challenges, equipping me to deliver exceptional service that aligns with global best practices.
"This certification has already opened doors for me, both in credibility and career opportunities. I now approach my work with renewed clarity, knowing I’m part of an elite community dedicated to service excellence. Whether navigating complex customer needs or mentoring colleagues, the principles I’ve learned through CCSP guide me daily.
"To anyone considering this certification: The CCSP program is more than a credential—it’s a commitment to lifelong growth in customer service. The knowledge and pride it instills are unmatched, and I’m honored to represent NCSA's mission through my work.
"Thank you to the entire NCSA team for creating such an impactful program. This certification has truly changed my professional trajectory."
Past CCSP Spotlights
Kellie Sigh, CCSP
"I am extremely proud of having attained my CCSP. In fact, I count this credential as important as my MBA!
"As I expand my work as a consultant, I know that having my CCSP provides additional credibility that is meaningful to clients. I am now among a special class of individuals who are considered experts in the field of customer service. Holding the CCSP designation means we know our craft and can be counted on to deliver quality guidance and service. Thank you NCSA for the opportunity to earn my CCSP through your wonderful organization!"
"I am extremely proud of having attained my CCSP. In fact, I count this credential as important as my MBA!
"As I expand my work as a consultant, I know that having my CCSP provides additional credibility that is meaningful to clients. I am now among a special class of individuals who are considered experts in the field of customer service. Holding the CCSP designation means we know our craft and can be counted on to deliver quality guidance and service. Thank you NCSA for the opportunity to earn my CCSP through your wonderful organization!"
Malachi Oluwakemi Peace, CCSP
RCCG Call Centre Manager, Nigeria
"Knowledge gained from the trainings has more than met my expectations. A wonderfully practical course both personally and professionally."
RCCG Call Centre Manager, Nigeria
"Knowledge gained from the trainings has more than met my expectations. A wonderfully practical course both personally and professionally."
Helen Barrow, CCSP
Customer Service Coordinator
"I am very excited about being a member of this select group of professionals. I look forward to being a part of the continued work to make superior customer service delivery the gold standard, whether it's in public service or in the private sector."
Customer Service Coordinator
"I am very excited about being a member of this select group of professionals. I look forward to being a part of the continued work to make superior customer service delivery the gold standard, whether it's in public service or in the private sector."
Kristina Tadevosyan, CCSP
Yerevan, Armenia
"I am so happy to be part of the group of Certified Customer Service Professionals.
"The CCSP program gave me new and necessary knowledge in the field of customer service, as well as an opportunity to evaluate my own steps toward effective customer service."
Yerevan, Armenia
"I am so happy to be part of the group of Certified Customer Service Professionals.
"The CCSP program gave me new and necessary knowledge in the field of customer service, as well as an opportunity to evaluate my own steps toward effective customer service."
Vladimir Greavu, CCSP
Berlin, Germany
"I enjoyed the entire study and certification period. I found the learning materials accessible, and though I´ve been in the customer service business for several years and you often get the impression that ‘you know it all,’ it is always good and refreshing to step back and review the foundations. On top of that, getting recognition as a certified professional really makes it worthwhile."
Berlin, Germany
"I enjoyed the entire study and certification period. I found the learning materials accessible, and though I´ve been in the customer service business for several years and you often get the impression that ‘you know it all,’ it is always good and refreshing to step back and review the foundations. On top of that, getting recognition as a certified professional really makes it worthwhile."
Huiming Wang, CCSP
Beijing, China
"I am very happy to get my CCSP certificate. I have been engaged in customer service–related work in multinational companies, state-owned and private enterprises for more than 20 years, involving product and solution sales, pre-sales and after-sales service, implementation and consulting services. Customer service has always been my profession and will be my career in the future. CCSP certification provides knowledge and best practices in customer service, which benefits me a lot. There is no end to customer service. The excellent practices I formed during this period will not only benefit customers, but also anyone around me. I want to work steadily for CCSP's mission and vision."
Beijing, China
"I am very happy to get my CCSP certificate. I have been engaged in customer service–related work in multinational companies, state-owned and private enterprises for more than 20 years, involving product and solution sales, pre-sales and after-sales service, implementation and consulting services. Customer service has always been my profession and will be my career in the future. CCSP certification provides knowledge and best practices in customer service, which benefits me a lot. There is no end to customer service. The excellent practices I formed during this period will not only benefit customers, but also anyone around me. I want to work steadily for CCSP's mission and vision."
Jonathan Dalloo, CCSP, DCSP
"I am delighted to be a more experienced customer service professional as both a Certified Customer Service Professional and Direct Contact Service Professional through the National Customer Service Association.
"As an intake specialist and call center representative, I wanted to partake in professional development courses and expand my skills in customer service by applying for these certification programs.
"The study guides, Managing Service Excellence and Maximizing Customer Loyalty, exposed me to the ins and outs of how to deal with clients, managing the outreach process, performing ethically and loyally in customer service and most importantly helping me with the exams.
"During the exams, one section that stood out to me and was most impactful was the scenario-based questions. These questions demonstrated to me real-world applications, solving issues when they arise, and communicating effectively to each client regarding enrollment into our back-to-work programs.
"Furthermore, obtaining both certifications has led me to achieve the highest level of customer service through interactions virtually and in person for the intake process in my current role. The skills that I have acquired are all thanks to the National Customer Service Association offering these top-notch certifications and being a member of a global network of fellow customer service professionals. "
"I am delighted to be a more experienced customer service professional as both a Certified Customer Service Professional and Direct Contact Service Professional through the National Customer Service Association.
"As an intake specialist and call center representative, I wanted to partake in professional development courses and expand my skills in customer service by applying for these certification programs.
"The study guides, Managing Service Excellence and Maximizing Customer Loyalty, exposed me to the ins and outs of how to deal with clients, managing the outreach process, performing ethically and loyally in customer service and most importantly helping me with the exams.
"During the exams, one section that stood out to me and was most impactful was the scenario-based questions. These questions demonstrated to me real-world applications, solving issues when they arise, and communicating effectively to each client regarding enrollment into our back-to-work programs.
"Furthermore, obtaining both certifications has led me to achieve the highest level of customer service through interactions virtually and in person for the intake process in my current role. The skills that I have acquired are all thanks to the National Customer Service Association offering these top-notch certifications and being a member of a global network of fellow customer service professionals. "
Eunice Green, CCSP
"I worked so hard for this certification and it means so much to me. The knowledge from the study guide was interesting and adds to your everyday life. I prayed and it all just came out in the exam. It was all in me. OMG! I am so excited to update my résumé and tell my boss I finished my objectives."
"I worked so hard for this certification and it means so much to me. The knowledge from the study guide was interesting and adds to your everyday life. I prayed and it all just came out in the exam. It was all in me. OMG! I am so excited to update my résumé and tell my boss I finished my objectives."
Emma Vedder, CCSP
"I enjoyed the entire process. I can’t tell you how appreciated it is having a customer service–specific certification available. Thanks NCSA!"
"I enjoyed the entire process. I can’t tell you how appreciated it is having a customer service–specific certification available. Thanks NCSA!"
