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NCSA Job Post

Welcome to the Job Post. All job postings listed herein reflect available positions for employment opportunities for a wide variety of organizations. The accuracy of both content and application process is the sole responsibility of the posting organization. NCSA provides this job posting service on a complimentary basis and assumes no liability for omissions or errors on any posting nor for any aspect of the hiring process associated with each position.

McKesson

Job Post Date Company Name Location
09/13/2022 McKesson various locations

McKesson has some great career opportunities this week include some remote options.
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

McKesson

IWC Group

Job Post Date Job Title Company Name Location
09/09/2022 Director, Customer Experience ICW Group San Diego, California

JOB DESCRIPTION

This is a Hybrid role working from home and in our San Diego/Rancho Bernardo office. Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This includes hands-on experience interpreting customer insights, process analysis, business analysis (including ROMI and Marketing SIOP), process mapping, service blueprinting and process improvement execution.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Director of Customer Experience will promote and oversee the execution of the Customer Experience strategy to drive business growth through the adoption of the customer experience mindset and principles throughout the organization. This position exists to achieve customer satisfaction, differentiated and exceptional brand identity, and industry-leading attraction and retention of customers across all business lines.

WHAT YOU WILL DO

Directs existing CX programs and activities ensuring achievement of goals and continuing value to the business

  • Oversees program calendars and ensure that all CX program offerings across the department are coordinated and properly integrated into the value proposition of our business lines.
  • Manages Service blueprinting team budget, technology and other resources, workload and drives journey mapping and other customer experience services. Ensures adherence to all Company policies and procedures and Compliance responsibilities.

Develops new customer experience activities, programs and training and enhances intact programs to drive the adoption of the customer experience mindset and principles across the enterprise.

  • Development and execution of companywide contact center.
  • Develops and manages a budget and operating plan for the program(s).
  • Delivers customer experience training and mentors training participants thereafter ensuring they apply their learning and become Customer Experience champions among their work groups.
  • Develop and execute service blueprinting training and journey mapping training.
  • Lead all service blueprinting and journey map endeavors until SMEs developed. Lead ongoing internal CX certification training, and serve as team member advisor in regards to adoption and deployment methodologies, techniques, frameworks. This includes the creation/authoring/execution of additional tiered CX training: Evangelist and CX introduction programs.

Contributes to the strategy and leadership of the Customer Experience Department

  • Serves as a spokesperson on CX and represents the Department on assigned Committees, projects or other enterprise initiatives within the Company.
  • Maintains currency and expertise in all aspects of Customer Experience, the Commercial P & C industry and contributes innovative ideas to both the Department and the Enterprise to further the business goals.

Serves as a subject matter expert and evangelist within the organization for customer experience initiatives and issues.

  • Develops and maintains a deep understanding of our customer needs, behaviors, and decision processes
  • Detects customer pain points and identifies creative short term solutions and detailed long term roadmaps to eliminate the pain points and drive the customers' desire to do business with us.
  • Develops and executes on a customer segmentation strategy using data analysis and synthetization
  • Evangelizes, utilizing all forms of communication and promotion, to bring operational excellence and best practices and ensure all customer experiences create value, satisfaction, and retention of customers.
  • Partners with Enterprise Marketing and Human Resources to create internal communications, training and development opportunities and customer storytelling to promote cultural change.

Develops and supervises a team of customer experience professionals.

  • Provides daily direction to service blueprinting team and guidance to other CX professionals. Communicates Mission, Values and other organization operating principles to direct reports.
  • Establishes and maintains the overall work cadence and, in partnership with SVP Customer Experience, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire team is engaged and that leadership practices team encourage development, recognition and retention.
  • Acts as a resource for the entire Customer Experience Department to answer questions and solve complex problems.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees within the Customer Experience team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

WHAT YOU BRING TO THE ROLE

  • Bachelor's degree from a four-year college or university: Business Administration, Data Analytics, Information Systems or related degree, preferred.
  • Minimum 8+ years of experience managing the full life cycle of Customer Experience projects and ongoing management of programs.
  • 5 or more years of Customer Experience leadership, preferably in the financial services industry.
  • 4 or more years of direct Call Center and Customer Service management/leadership.
  • Demonstrated experience developing 5 yr strategic plans, AOPs and marketing SIOPs.
  • B2B and B2C experience highly preferred to demonstrate the ability to drive consumer experience through intermediaries (i.e. businesses, providers) as well as direct to consumer.
  • Master's degree in Data Analytics, Business or Information Systems desirable. Equivalent combination of education and experience will be considered.
  • PMP or CAPM preferred.

KNOWLEDGE AND SKILLS

  • In-depth knowledge of Customer Experience principles and best practices; proficient in project/program management skills. working knowledge of statistics, surveys mathematical concepts such as probability and inference.
  • Demonstrated ability to apply both creative thinking to craft solutions and to use scientific method to solve complex operational problems.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Must be able to effectively present information, from technical to human topics, to a wide range of audience levels both internal and external using a variety of methods; Skilled in responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Excellent public and interpersonal speaking skills; superior writing skills including the ability to technically edit written material to ensure precision in construction, grammar and spelling.

WHY JOIN ICW GROUP?

  • A flexible work schedule, hybrid and remote opportunities
  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans
  • Want to continue learning? We'll support you 100% 
Equal Employment Opportunity

APPLICATION INSTRUCTIONS / CONTACT INFORMATION

Only qualified candidates need apply, click here

Or visit our website: icwgroup.com/careers/

McKesson

Job Post Date Company Name Location
09/07/2022 McKesson various locations

Listed is McKesson's weekly Career Spotlight
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

McKesson Jobs

Linak US

Job Post Date Job Title Company Name Location
09/02/2022 Customer Sales Administrator LINAK US Inc. Louisville, Kentucky

JOB DESCRIPTION

LINAK provides electric actuation solutions that improve people's quality of life and working environment. Linear movement might be the simplest movement in the world. And yet, perfecting something simple is one of the hardest challenges. This is, however, what we strive to do every day at LINAK. With our innovative actuator solutions, we bring movement to for instance hospital beds, office desks, medical applications, comfort beds and some of the strongest industrial application. With more than 2,400 dedicated LINAK employees worldwide, we offer a global presence spiced with local understanding.

We are responsible in what we do—towards customers, employees and the environment. Creating trust is a natural part of who we are. We always look for ways to make it easier for our customers to engage with us.

Our solutions move people—their work and their lives. We Improve Your Life!

The Manager, Customer Sales works under the direction of the Director, Customer Program Management as part of the Customer Sales Administrators team to support the organization. Manager, Customer Sales is responsible to make sure all daily tasks are completed within the CSA department and all team members are both knowledgeable and accountable in their positions. The Manager, Customer Sales will have direct customer responsibility and should stay in close contact with the customer and be knowledgeable of their needs at all times. The Supervisor will use their knowledge and relationship with the customer in order to ensure both the customers—satisfaction as well as LINAK's need for information to plan production and/or purchases by using internal systems and processes.

RESPONSIBILITIES

Key Leadership Responsbilities

  • Provide excellent customer "intimacy" service.
  • Create customer intimacy by promoting open communication and positive attitude.
  • Responsible to manage CSA team members on a day to day basis.
  • Responsible to ensure all CSA team members are completing their daily, weekly, and monthly assigned tasks.
  • Responsible to handle CSA escalations for assigned customers regarding delivery, quality, supply chain, etc issues.
  • Responsible to review and update CSA procedures as necessary.
  • Responsible for training all CSA team members.
  • Responsible for maintaining training logs for CSA team members.
  • Provide coaching to CSA's to assist with resolving customer and personnel issues.
  • Ensure effectiveness of customer service operations for all LINAK customers.
  • Coordinate schedules to ensure coverage within the CSA team at all times and maintain timecards accordingly.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Multi-tasking, organizational skills and attention to details are necessary. This position requires a self- starter with the ability to take initiative for implementing all phases of a projects.

Key Customer Sales Administrator's Responsbilities:

  • Develop strong working relationship with assigned customers and handle or facilitate all aspects of customer needs including return of goods, quality issues, customer complaints, inventory agreements, possible customer visits.
  • Manage assigned customers following the responsibilities outlined in the Customer Sales Administrator III job description. Key points highlighted below:
  • Manage CPM customer agreements and independently handle assigned key account customers with regards to order handling, delivery schedules, production schedules, forecasts and stocking agreements to satisfy and/or exceed the customers' expectations.
  • Stay in close contact with the customer (daily), and is knowledgeable of the needs of the customer at all times.
  • Process all customer orders received, and purchase necessary product related to non-US produced item numbers and confirm customer orders within 72 hours. Work with production planners and buyers to ensure sales order delivery dates are met.
  • Ensure on-time delivery based on customer confirmation dates, at the lowest cost possible, with minimal air freight.
  • Maximize "just in time" inventory levels.
  • Customer forecast handling, reviewing and challenging the forecast, update demand planner (monthly).
  • Sales validation.
  • Planning and buying of assigned products from LINAK A/S by following LUS Buying Manual to ensure lowest inventory levels, just in time delivery, and meet inventory turn goals.
  • First point of contact for all customer requests: Assist/redirect special requests from customers to appropriate LINAK departments.
    • RGA and  Service
    • Shipping and  Logistics
    • Liaison between external & internal logistics departments
    • Customer visits possibly – travel to customer facilities / quarterly sales meetings
    • Quality Issues (communication regarding customer product needs), Customer complaints
  • Maintain daily tasks including back order report, unscheduled shipments, daily shipping review, delivery performance, MRP review and update sales orders/purchase orders as needed, open sales order reports to customers, open purchase order reports, critical on hand inventory reports, A/S delay report, etc.
  • Maintain item maintenance in regards to lead time, trade agreements, box quantities, etc.
  • Maintain Daily Deliverable Tasks and Reports in a timely manner to ensure prompt notification of change to the customer.
    • Back orders / Sales orders
    • Unscheduled Shipments
    • Delay lists from LINAK A/S
    • Daily Shipping review
    • Delivery Performance
    • MRP review & update SO's/PO's when necessary
    • Open Sales Order reports to customers
    • Open Purchase Order reports
    • Critical on hand Inventor
  • Additional duties as assigned by Management

REQUIREMENTS

  • A minimum of 7 years previous experience with customer service, supervision, planning and MRP systems.
  • Previous inside sales or OEM experience is a plus.
  • A Bachelor's Degree in a related field is preferred.
  • Associates Degree is required.
  • Manager, Customer Sales must uphold LINAK values as an employee of LINAK U.S. Inc.

Screening Requirements: Criminal Background Check, Basic Skills, Education and Drug Testing

BENEFITS:

  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • Short-Term Disability
  • Long-Term Disability
  • 401(k) Plan with Company Contribution
  • Teladoc
  • Tuition Reimbursement
  • Special Incentive Plans
  • Onsite Workout Room
  • Flex Time

Check out our Facebook page at https://www.facebook.com/linakusinc/ for more information!

APPLICATION INSTRUCTIONS

To apply, please email your resume to JErwin@linak-us.com

CONTACT INFORMATION
Julie Erwin
JErwin@linak-us.com

McKesson

Job Post Date Company Name Location
09/01/2022 McKesson various locations

Listed is McKesson's weekly Career Spotlight
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

McKesson Jobs

McKesson

Job Post Date Company Name Location
08/25/2022 McKesson various locations

McKesson has some amazing opportunities this week and in expanded regions of the US.
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

McKesson