Bloopers 'n' Blunders

Half an Order, Whole Frustration

Is there anything more frustrating than placing a food delivery order, eagerly awaiting that special something, only to have it dropped at your front door without your knowledge? Eventually, you look outside and find it sitting on your porch. The delivery person is long gone, and when you open the bag, you discover it's missing items you ordered—and paid for. You call the restaurant responsible for the order and get their message line. You leave a voicemail explaining what’s missing and ask that it be delivered quickly. No response. You even submit another online order to emphasize the issue—still no reply. By this point, you eat the portion that did arrive and decide never to order from them again because of the poor service.

Customer Service Opportunity
Double-check every order before it goes out. If you can't fulfill what was paid for, provide a voucher or refund immediately. Your reputation—and any future business with that customer and their network—depends on it. If you make a mistake, have someone monitoring your phone, email, and texts to address it promptly and make it right. You may only get one chance!

R. R.—Idaho

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