The Mastery of Customer Service in Careers:

A new book offering practical wisdom and inspiration for every stage
by J. Mark Munoz, Nigel Hill, and Diane Crutcher

The Mastery of Customer Service in Careers tells the story of three lifelong friends spending a summer at the South Carolina home of one of their daughters. Recently retired, each of the men has reached the pinnacle of a service-focused career. With time to relax, they gather to fish, reminisce, and reflect on what’s next.

They are welcomed by the host’s daughter and her career-bound twins as the family celebrates the men’s retirements and the twins’ college graduations. Throughout the summer, the gentlemen share stories and hard-earned lessons from decades of leadership, offering their best advice on achieving lasting success in the service world—much of it shaped by personal growth and the example of outstanding mentors.

The trio includes an entrepreneurial medical doctor, a U.S. Army general, and a renowned business professor, all entering a new chapter in life. As the story unfolds, their wisdom helps guide the next generation: a mother contemplating a career change, a daughter considering a service path, and a son pursuing success in the corporate world.

The book is simple, engaging, and full of practical insights drawn from research and real-world experience. Each chapter advances the family’s story and concludes with an executive overview—an academically grounded, practice-oriented guide that translates key takeaways into actionable strategies for delivering exceptional service in any career.

If you want to elevate your career, start by mastering customer service. The Mastery of Customer Service in Careers provides a timeless roadmap for achieving excellence in service—no matter your role or stage of life. Empower yourself with the tools to make every interaction impactful.

Now available on Amazon and other major booksellers.