2026 NCSA All-Star Award Winners
For 15 years, the NCSA Service All-Star Awards have celebrated the people and organizations who raise the bar for exceptional service. Each year, we recognize individuals, contact center professionals, volunteers, teams, and organizations whose commitment to putting people first makes a meaningful difference.
The 2026 nominations showcased an inspiring range of dedication, leadership, and service excellence. Our judges had the difficult task of selecting this year’s honorees from an impressive group of nominees, and we are proud to celebrate those who truly stood out for the impact they make every day
Congratulations to the 2026 NCSA Service All-Star Award winners!
Service Person of the Year
Evan Marc Kassem
Concierge & Tenant Relations Manager
One South Street Baltimore LLC
Contact Center Representative of the Year
Tywan Williams
Team Lead, Customer Service Representative
Cubic Transportation Systems Inc.
Service Volunteer of the Year
Dan Donovan
Sr. Director, GB&C Enablement & Transformation
Universal Destinations & Experiences
Service Team of the Year
Palm Beach County Tax Collector
Client Care and Research Center
Palm Beach County, Florida
Service Organization of the Year
Lighthouse Works of Central Florida
Orlando, Florida
Thank you to all the nominees and nominators who shared their stories. Your commitment to service excellence is what continues to raise the bar for our profession worldwide.
Do you know someone who deserves recognition next year? Nominations are already open for the 2027 All-Star Awards—everyone is eligible to nominate and be nominated!
Words from our 2026 All-Star Award winners
"Being selected as NCSA's 2026 Person of the Year means everything to me. It represents the sacrifices, hard work, and determination I've poured into this role. The relationships I've built with my tenants feel like family. Seeing their faces light up at events and giveaways, and helping make their daily lives easier, brings me so much joy. I'm proud to have changed the culture at One South Street into one filled with connection and positivity. I worked hard for that. I did that. And this award makes me feel seen."
—Evan Kassem, Concierge & Tenant Relations Manager,
One South Street Baltimore LLC
"Receiving the 2026 NCSA Contact Center Representative of the Year Award is both an honor and a humbling experience. Customer service is about more than resolving issues; it's about listening, building trust, and making a positive impact on every customer interaction. This recognition reflects the support of my colleagues and leadership at Cubic Transportation Systems, who continually inspire me to deliver exceptional service. I am grateful for this award and remain committed to creating outstanding customer experiences each day."
—Tywan Williams, Team Lead, Customer Service Representative, Cubic Transportation Systems Inc.
"This recognition from NCSA is especially meaningful because it celebrates values I've tried to live every day: service, leadership, learning, and helping others grow. Throughout my career, my greatest joy has come from empowering people to discover their strengths, pursue their purpose, and make a meaningful impact in their work and communities."
—Dan Donovan, Sr. Director, GB&C Enablement & Transformation, Universal Destinations & Experiences
"This award is a powerful validation of the dedication, empathy, and expertise our Client Care and Research Center team brings to work every single day. Being named the 2026 NCSA Team of the Year reflects our relentless commitment to the 354,000 clients who place their trust in us each year. I couldn't be prouder of this team for setting the gold standard."
—AJ Starks, Chief Customer Service Office, Palm Beach County Tax Collector
"I am immensely proud of our Client Care and Research Center team for earning this prestigious national honor. Being named the NCSA Team of the Year is a well-deserved recognition of their hard work, compassion, and tireless dedication to serving our community. This award highlights what I witness daily—a team that truly sets the standard for excellence in public service."
—Anne M. Gannon, Constitutional Tax Collector serving Palm Beach County
"At Lighthouse Works, our greatest strength has always been our people. Being recognized as NCSA’s 2026 Organization of the Year is a meaningful reflection of the professionalism, dedication, and care our team brings to every customer interaction. We are incredibly proud of the people behind this award and the way they continue to raise the standard for exceptional service every day."
—Kaleb Stunkard, President & CEO, Lighthouse Works of Central Florida
