Education and Training :: Customer Service
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Customer Service Boot Camp
"There are no traffic jams along the extra mile."
—Roger Staubach
This multifaceted workshop is the NCSA's most comprehensive customer service training program. The workshop incorporates all aspects of excellence in service, empowering participants to forge lasting and beneficial customer relationships. Workshop materials are designed to provide participants maximum understanding of the critical elements of service while identifying both individual and organizational customer service improvement opportunities.
Participants learn to shape customer focus into a streamlined extra-mile
approach:
- Identify what constitutes excellence in customer service and identify the current state of their service culture—both individually and organizationally.
- Gain a functional understanding of what drives customer behaviors and how that information can impact the delivery of world-class
service.
- Learn that communication is far more than just talking and listening, and how we can build on these skills to strengthen overall customer satisfaction.
- Understand the critical elements required to effectively build long-term, positive relationships that lead to customer loyalty.
- Learn to effectively manage "service breakdowns" using professional service recovery techniques that preserve and strengthen customer satisfaction.
- Explore real-life customer service situations to understand how to effectively apply workshop materials in the workplace.
- Go "Beyond Boot Camp" by documenting and making a commitment to accomplish specific goals for improving customer service in your organization.
Target audience
- Managers, supervisors, key service personnel
- Applicable for employees with an external or internal customer focus
This workshop is ideal for:
- Organizations with a strong customer orientation wanting to increase overall customer satisfaction
All participants who complete this workshop receive:
- Certificate of Completion
- "Beyond Boot Camp"—work plan for specific service improvement
For more information on NCSA's available workshops,
contact us
today.
