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Developing a Customer Service Culture – Federal Agency Environment


Program Length:  One-day
Fees:  $289 per participant; 12 participant minimum plus travel

This one-day program is specifically designed to enhance overall Customer Service knowledge for all attendees.  This curriculum will ensure participants are exposed to the necessary skills for creating and sustaining a Culture of Customer Service—delivering excellence in service —now and into the future. This overview of the Developing a Customer Service Culture – Federal Agency Environment, customer service course is not intended to reflect a complete listing of all materials that will be presented, discussed or included during the delivery of this program.  A variety of topical exercises, articles and video may be used that are not specifically listed herein:

  • Exploring the Foundational Elements of Customer Service – critical elements of a customer service culture
  • Exposing the Myths of Customer Service – and what the realities mean to the service professional
  • Effective Communication Strategies – strategies for effectively building enduring relationships
  • Managing Customer Challenges – learn service recover techniques that contribute to customer satisfaction
  • Beyond the Course – Extending Course “Shelf Life– employing workshop materials on a daily basis


For more information on NCSA’s available courses, contact us today!