National Customer Service Association
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The Central Illinois Chapter of the National Customer Service Association welcomed award-winning International keynote speaker and author Manley Feinberg on October 3 at the Dove Center at Prairie Heart Institute in Springfield, IL.
Over 200 attendees were able to benefit from Manley’s presentation on how to foster great customer service and lead your organization to “Reach Your Next Summit”. Manley shared stories about his mountain climbing adventures, related how each day is a “climb” and gave participants valuable take-aways to achieve to business and personal successes. Sharing his Vertical Lessons, Manley reached the crowd on a personal level and left lasting effects. As a result of his work, people have more focus, courage, commitment and momentum.
On-site, Manley sold his book, “Reaching Your Next Summit” and personalized messages with autographs along with a meet and greet of the attendees.
Following the general keynote session, Manley delivered a tactical small workshop session for approximately 20 business leaders and sponsors. In this 90 minute session there was a deeper focus on implementing Vertical Lessons on Declaring Your Current Climb and Start Challenging Beliefs.
Attendee reaction –
"Manley's presentation reinforced the importance of showing up, securing our WHY, and focusing on the experience. This was just one of the awesome opportunities that NCSA provided to our community."
- Nick Knuffman, HR Director Hy-Vee
“Fortunate to have participated in the recent National Customer Service Association Springfield Chapter meeting this week. I had the chance through that venue to mix and mingle with like-minded local professionals, expand my network and resource pool for idea sharing and best practices, and learn valuable customer service and management principles from a very dynamic and exceptional speaker. What a great association and professional development tool this local chapter has become.”
- Tim Spencer, Senior Vice President and General Manager Service Operations, BUNN