National Customer Service Association
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Thanks to all who were able to join the NCSACFL’s 2020 Kick-Off Meeting! It was a fantastic opportunity to reconnect in the new year and there were many new members and guests with whom to connect for the first time. The headline, for those of you who were not able to attend, is that Wes Tindal is stepping down as Chapter President after seven years in the role. This year, he will serve as Co-President with Paula Arango, as the post transitions to Paula. Wes remains COO of the National Chapter.
We have an exciting program in place for 2020 including call center tours, Summit, Circle of Excellence and the EOY Holiday Mixer – but let’s not get too far ahead of ourselves! In 2020, we will focus on growing the chapter and we are all called to actively engage in that effort! Additionally, there are opportunities to serve the chapter by becoming more involved. Have a talent for or interest in event planning? Think about lending a hand with the Summit. Consider yourself a social media wizard? (Sorry, I couldn’t resist!) Join the PR effort! Reach out to let us know how you wish to participate!
We look forward to seeing you (and perhaps your friend or colleague) in February!