The
plaque on the wall by the entrance simply said, “Whatever it takes.”
This was the restaurant’s way of sharing that they were customer-focused
and would do whatever was necessary to ensure a positive customer
experience for each and every customer. Very impressive, indeed.
Many of us put up signs and placards in our
storefronts, on our websites and on other marketing media—each with
powerful, well-intended messages of a strong commitment to our customers.
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NCSA
Service All-Stars Awards!Now through September 15, 2012, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Service
Person of the Year
Presented to the individual who best
exemplifies putting the customer first.
Service
Team of the Year
Presented to the group or team that,
through their collective actions, lives service excellence on a daily
basis.
Service
Business of the Year
Presented to the business that consistently
maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
Let's face it, not all of your customers are going to be happy, smiling, and shake your hand when they approach your desk. Many will yell, smirk, and pound their fist on your desk when they feel they've been wronged. It's during these times that you will have to draw from all
of your training as a customer service professional. |
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