Transforming Customer Service: Explore the Future with NCSA and CBSDive into the future of customer service as NCSA collaborates with CBS Sunday Morning to unveil the impact of artificial intelligence. NCSA coordinated interviews for CBS with call center agents, shedding light on the challenges faced by both customers and agents. Explore the transformative role of AI, featuring Grace, a virtual front desk agent, in enhancing efficiency and the overall customer experience. Join the conversation and experience the CBS Sunday Morning segment that delves into the evolution of customer service. |
NCSA Web-Ed Series"Fundamental Communication Concepts: Enhancing Customer Service Conversations" In today's dynamic business landscape, effective communication is key, particularly in customer service roles where every interaction counts. Join us as we delve into practical strategies aimed at enhancing your communication skills with intentionality, ultimately leading to more impactful conversations. Explore fundamental communication principles, discover actionable techniques to enrich customer interactions, and gain the confidence to navigate diverse communication scenarios. Register for this free event now to unlock the potential of your communication skills and make a lasting impact on customer satisfaction and loyalty: NCSA Web-Ed Series. |
What's New?
Online nominations for the 2024 All-Star Awards in the following categories are now open!
New! Contact Center Representative of the Year
Service Volunteer of the Year
Service Individual of the Year
Service Team of the Year
Service Organization of the Year
Showcase the stars in service excellence by submitting your nominations before August 1, 2024. Join us in celebrating those who make a difference through their passion for service.
Elevate your standing in the discipline of customer service.
Display your genuine commitment to your customers.
Get started in investing in yourself.
Now removing boundaries—NCSA goes international
We are excited to celebrate Kristina Tadevosyan for earning the prestigious Certified Customer Service Professional (CCSP®) certification. This accomplishment reflects Kristina's dedication to customer service excellence as well as her commitment to her own professional development. Join us in applauding Kristina for her hard work, perseverance, and passion for delivering top-notch customer service. Well done, Kristina! We look forward to witnessing your continued success and the positive impact you bring to your organization.
Read Kristina's testimonial
NCSA Certification for Organizations,
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Service Reminder
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Education Article
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