National Customer Service Association
...Customer First
The
plaque on the wall by the entrance simply said, “Whatever it takes.”
This was the restaurant’s way of sharing that they were customer-focused
and would do whatever was necessary to ensure a positive customer
experience for each and every customer. Very impressive, indeed.
Many of us put up signs and placards in our
storefronts, on our websites and on other marketing media—each with
powerful, well-intended messages of a strong commitment to our customers.
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National Customer Service Association
(NCSA) is the membership organization in the United States
that will equip you, its members, with the information and skills
to build and nurture enduring customer relationships. Our vision
is “Excellence in service for every customer—internal and external—every
time.” NCSA has many valuable tools provided to its members which
offer marketing, customer relations, and employee training and
education support and guidance. These include local and regional
publicity of your membership, door decals, customer feedback cards
/ immediate feedback, customer surveys, customized staff educational
programs, the “best of the best” customer service articles, lessons
learned through “Bloopers ‘n Blunders” and going the “Extra Mile”
and the benefit of the NCSA Quarterly Customer Service Magazine,
Customer First. We support and guide your organization
to the competitive advantage it deserves. Join
the National Customer Service Association (NCSA) now for ready
access to products and services that will retain and grow your
customer base with every interaction. |
NCSA
Service All-Stars Awards!Now through September 15, 2012, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Service
Person of the Year
Presented to the individual who best
exemplifies putting the customer first.
Service
Team of the Year
Presented to the group or team that,
through their collective actions, lives service excellence on a daily
basis.
Service
Business of the Year
Presented to the business that consistently
maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
Let's face it, not all of your customers are going to be happy, smiling, and shake your hand when they approach your desk. Many will yell, smirk, and pound their fist on your desk when they feel they've been wronged. It's during these times that you will have to draw from all
of your training as a customer service professional. |
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