|Consider the last time you needed automotive repair
or vehicle glass replacement… for the average driver,
it's not a service needed frequently, but when it is,
chances are that you dread it.
Rather than viewing this as a challenge, senior leaders at Safelite AutoGlass®, the nation's largest provider of vehicle glass repair and replacement services, saw it as an opportunity to differentiate the brand based on a commitment to customer delight.
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|Mary Kay has based the way we do business on "The Golden Rule" (treating others the way we want to be treated) and providing what Mary Kay calls "Golden Rule Customer Service." Mary Kay founder, Mary Kay Ash, always said, "Treat everyone you meet as if they have a sign around their neck that says 'Make me feel important.'" What an awesome opportunity I have every day to do just that!
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|The National Customer Service Association is pleased to announce that it is broadening its support of our members' efforts to achieve customer service excellence through the formation of Local Chapters. We are available to provide step-by-step support and guidance in assisting you and your colleagues in forming your Local Chapter. Join with other businesses in your area to unify your community in customer service excellence and enhance your company's success at the same time!
» Click here to learn more.
Congratulations to our 2014 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2015 awards.
Now through September 30, 2015, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.