Traps and TriggersNot everyone recognizes this universal phenomenon: We are all in direct customer service. Whether our role is as a call-center operator spending the day serving external customers or an accountant working with internal colleagues or a stay-at-home parent serving on the Parent-Teacher Association Committee, we all provide service to someone. Because we all serve, we have quite likely experienced both the worst and best of customer types.
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Congratulations to our 2014 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2015 awards.
Now through September 30, 2015, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.