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2014 NCSA Service All-Star Award Winners Announced!


The National Customer Service Association is very proud to present to you the 2014 Service All-Star Award Winners!

The NCSA had a challenge in selecting the "best" from amongst all of the most worthy nomination.  The number of nominations received reflects a commitment by organizations and employees across this country to customer service excellence! The award categories are for a Single Individual, a Work Team and a Company and the criteria for winning are intentionally challenging by design.

We congratulate all of the nominees and look forward to supporting each of you in becoming future year's NCSA Service All-Star Award Winners!  Below are the names and photographs of the 2014 Service All-Star Award recipients.


All-Star Runner-Up Winners:

Gloria Ford

The Spanish Bay Club
Pebble Beach, California
NCSA 2014 All-Star Service
Person of the Year

Again, we congratulate all of our winners and runners-up as role models for all of us as we strive to achieve consistent excellent customer service!  Thanks to everyone who nominated your colleagues and/or company—you are an integral part of driving customer service excellence every day!  We are proud to be your partner.

Do you know a person, team or organization that you feel is deserving of an NCSA All-Star Award?  Make your nominations now for 2015 All-Star Awards.  Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

National Roofing Partners

Coppell, Texas
NCSA 2014 All-Star Service
Team of the Year

Vonage Holdings Corporation

Holmdel, New Jersey
NCSA 2014 All-Star Service
Business of the Year


On Friday, October 10, 2014, the Central Florida Chapter of the National Customer Service Association became the first official Chapter of the NCSA. 

“The National Customer Service Association is proud to have the Central Florida Chapter join the National Customer Service Association.  A very special thank you goes out to Wes Tindal and his Board of Directors for making this Chapter a reality” noted Bill Crutcher, President of NCSA. “We are extremely pleased to work with a group dedicated to excellence in customer service.”

Central Florida Chapter President Wes Tindal added “In existence since 2002, our local Chapter draws from the Central Florida area including greater Orlando and all surrounding communities.  Our membership is comprised of call center supervisors, managers and directors representing a broad range of industries including hospitality, travel and tourism, theme parks, pharmaceuticals and finance, to name but a few.  Our diverse members also include those from staffing agencies to online bloggers.  The common thread that ties our membership together is the philosophy of creating relationships through the service we provide our customers, clients and guests - whether internal or external, over the phone or in person!”   

For more information on the Central Florida Chapter or other NCSA Chapters please contact Ashley Ruggles, Chapter Relations Manager-NCSA, at

Central Florida Chapter – NCSA Officers (left to right):
Seated:  Angela Potter; Secretary and Stacey Oliver-Knappe; PR Director
Standing:  Christa Sweigart; Program Director, Holly Faries; Education Director, Mike Shumate; Membership Director, Wes Tindal; President, Diana Small; Summit Director and April Clark; Treasurer
Not pictured: Kasey Clements; Web Director and Travis Morris; Circle of Excellence Director

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