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Customer First Featured Article

The Most Fan-Centric Organization in Professional Sports

When you step into Chesapeake Energy Arena to watch the Oklahoma City Thunder host an NBA game, you are not a customer, you are a guest. In the short time since the franchise played its first game in Oklahoma City in 2008, the Thunder focused on distinguishing itself among professional sports organizations in terms of the guest experience by consistently striving to treat every fan like an All-Star.
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All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Florida's An Unusual and Exciting Event

June's NCSA Central Florida chapter meeting promised to be an unusual exciting event, and it delivered at Sea World Parks & Entertainment Contact Center." » Read More

Central Florida Customer Service Summit

NCSA Central Florida chapter invites you to beautiful Orlando, Florida, and our annual Service Summit "Back to Basics: Leadership Discussions." » Read More

NCSA Local Chapters Growing!

The National Customer Service Association is pleased to announce the affiliation of three additional local Chapter organizations. The Central Illinois Chapter, Central Iowa Chapter and the New York Metro Chapter have officially joined forces with the National Customer Service Association. » Read More

Touch Point Pointers -
Building the Relationship After the Sale

NCSA Service BuilderDirect customer contact time during an actual purchase or delivery of a good or service may range from a few days to less than a minute, depending on the industry and specific customer contact procedures.

Whether you are face-to-face or server-to-PC with your customer, here are some ways you can continue to nurture your relationship with your customer after "the sale":
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NCSA Job Post

Starcrest's Bright Ideas

NCSA brings together organizations of all sizes, sharing insights with small businesses as well as nationally recognized brands. The Normal, Illinois, branch of Starcrest Cleaners, a family owned and operated drycleaning business, had caught the attention of my colleagues, and we decided to interview their General Manager, Quintin Yallaly, about the inspiration behind his store's consistently excellent service. I expected that Quintin would relate his customer service insights either over the telephone or via email. Therein lay my first surprise. During my initial telephone conversation with Quintin, he invited me to meet in person at Starcrest. » Read More
Starcrest's Bright Ideas

NCSA All Stars AwardsNCSA Service All-Stars Awards!

Congratulations to our 2014 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2015 awards.

Now through September 30, 2015, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.

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