National Customer Service Week | NCSA
National Customer Service Association
Join NCSA Log In Contact Us
National Customer Service Association
...Customer First
Service Organization

National Customer Service Association (NCSA) is the membership organization in the United States that will equip you, its members, with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA has many valuable tools provided to its members which offer marketing, customer relations, and employee training and education support and guidance. These include local and regional publicity of your membership, door decals, customer feedback cards / immediate feedback, customer surveys, customized staff educational programs, the "best of the best" customer service articles, lessons learned through "Bloopers 'n Blunders" and going the "Extra Mile" and the benefit of the NCSA Quarterly Customer Service Magazine, Customer First. We support and guide your organization to the competitive advantage it deserves. Join the National Customer Service Association (NCSA) now for ready access to products and services that will retain and grow your customer base with every interaction.
Member Classifieds
Project Manager - Patient Experience
  Muncie, Indiana
Call Center Agents &
Support Staff
  Springfield, Illinois

Safelite's Three-Step Strategy toward Service

Consider the last time you needed automotive repair or vehicle glass replacement… for the average driver, it's not a service needed frequently, but when it is, chances are that you dread it.

Rather than viewing this as a challenge, senior leaders at Safelite AutoGlass®, the nation's largest provider of vehicle glass repair and replacement services, saw it as an opportunity to differentiate the brand based on a commitment to customer delight.

» Read more
Customer Service

The Golden Rule of Service

Mary Kay has based the way we do business on "The Golden Rule" (treating others the way we want to be treated) and providing what Mary Kay calls "Golden Rule Customer Service." Mary Kay founder, Mary Kay Ash, always said, "Treat everyone you meet as if they have a sign around their neck that says 'Make me feel important.'" What an awesome opportunity I have every day to do just that!

» Read more
Service Organization

NCSA Chapters

Customer Service The National Customer Service Association is pleased to announce that it is broadening its support of our members' efforts to achieve customer service excellence through the formation of Local Chapters.  We are available to provide step-by-step support and guidance in assisting you and your colleagues in forming your Local Chapter. Join with other businesses in your area to unify your community in customer service excellence and enhance your company's success at the same time!
» Click here to learn more.

ServiceNCSA Service All-Stars Awards!

Congratulations to our 2014 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2015 awards.

Now through September 30, 2015, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.

This website is best viewed with the following browser types: Internet Explorer Version 8 or higher, Firefox, Chrome, Safari, or Opera.