National Customer Service Association
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National Customer Service Association
...Customer First

National Customer Service Association (NCSA) is the membership organization in the United States that will equip you, its members, with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA has many valuable tools provided to its members which offer marketing, customer relations, and employee training and education support and guidance. These include local and regional publicity of your membership, door decals, customer feedback cards / immediate feedback, customer surveys, customized staff educational programs, the "best of the best" customer service articles, lessons learned through "Bloopers 'n Blunders" and going the "Extra Mile" and the benefit of the NCSA Quarterly Customer Service Magazine, Customer First. We support and guide your organization to the competitive advantage it deserves. Join the National Customer Service Association (NCSA) now for ready access to products and services that will retain and grow your customer base with every interaction.
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What's in It for Me?

Five steps to creating a customer-focused experience that will set you apart from the crowd.
Whoever buys pillows for the Hilton hotel chain has clearly taken the position that there is only one kind of pillow qualified to grace the head of a their customers: The very loose, soft kind—the kind where your head immediately sinks to the bottom and unless you sleep on your back, you risk being suffocated. There is no way to bunch them to achieve any firmness or support (trust me, I've tried).
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Labor Law Updates

To support your business and its employment processes, the NCSA is pleased to provide monthly Labor Law updates as a benefit of membership for your use and further exploration. Join NCSA today so you, too, can take advantage of these valuable member benefits.

Listen Up!

Every entrepreneur and CEO knows the theory:
Carefully listening and responding to your customers’ complaints builds loyalty and yields valuable information about how service can be improved. Yet, in practice, many companies forget to focus on these “hidden gems” of feedback and do a poor job of resolving service breakdowns.

Chris Denove, coauthor of Satisfaction: How Every Great Company Listens to the Voice of the Customer, says no one problem is that most people don’t complain directly to the company, but to their social network instead.
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NCSA Service All-Stars Awards!

Congratulations to our 2012 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2013 awards.

Now through September 30, 2013, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.



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