Five steps to creating a customer-focused experience that will set you apart from the crowd.
Every entrepreneur and CEO knows the theory:
Chris Denove, coauthor of Satisfaction: How Every Great Company Listens to the Voice of the Customer, says no one problem is that most people don’t complain directly to the company, but to their social network instead.
Congratulations to our 2012 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2013 awards.
Now through September 30, 2013, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.