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National Customer Service Association
...Customer First
NCSA Conference 2017

In April of 2017, individuals from all over the United States and beyond will descend upon Atlanta, Georgia for:

World-class customer service presentations
Best practice service strategies
Exceptional networking opportunities

NCSA Members and Non-Members Welcome!

Register Now - Early Bird Discount! Submit a Speaker Proposal
Become a Conference Sponsor Become a Conference Exhibitor

If you and your organization depend on loyal customers...
YOU need to be in Atlanta next April.

Full conference details coming soon at:

Customer First Featured Article

Once in a Lifetime Experience Every Time

Pebble Beach Company was founded in 1919 by Samuel Finley Brown Morse. At the age of 29, Morse was hired to manage the Pacific Improvement Company, which had extensive real estate holdings on the Monterey Peninsula in California. In early 1916, Morse convinced the board to build Pebble Beach Golf Links by assuring them it would help boost interest in the development of the area. (He was right!)
» Read More (pdf)
All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Illinois Chapter Discusses Social Media

Members of the Central Illinois Chapter of the National Customer Service Association were invited to the 2nd Annual Summer Social for a networking event in the beautiful courtyard of the Residence Inn.
» Read More

Central Florida Chapter’s July Meeting

Central Florida NCSA July Chapter Meeting held at Entertainment Benefits Group (EBG). This is the mantra that the leadership team at Entertainment Benefits Group (EBG) is working to instill in their employees, but is also clearly one to which they themselves subscribe
» Read More

Managerial Skills for a Successful Service Team

Often, businesses make the mistake of thinking that if one of their employees is an excellent performer in a technical or functional role, that same person will be effective in a managerial role. In reality, the skills necessary to be a good supervisor, manager or leader differ greatly than those of an excellent functional or technical performer.
» Read More
Member Classifieds
AVP, Member Service Center Manager
  Bridgewater, New Jersey
Account Coordinator
  Denver, Colorado
NCSA Job Post

Eggscellence in Customer Service

Nestled in the bustling but quiet suburb of Silver Spring, Maryland, Eggspectation is just a short twenty-minute drive from Downtown Washington, DC. We spoke with Ryan Duggan, General Manager of the Silver Spring restaurant, to learn how excellent customer service translates into an “eggstraordinary” dining experience.
» Read More
NCSA Educational Articles

ServiceNCSA Service All-Stars Awards!

New for 2016!  Change of nomination submission and award announcement dates.

Congratulations to our 2015 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2016 awards.

Now through December 31, 2016, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.