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Customer First Featured Article

The Art of the Future

When you’re the nation’s number-one home lender, customers are at the center of everything you do, and outstanding customer service and guidance is top priority. Wells Fargo Home Lending is the leading U.S. provider and servicer of residential mortgages, financing one out of every seven home loans and servicing more than one in six home loans in the U.S.
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NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Customer Service Celebrated at Farmers Mutual Hail

Farmers Mutual Hail, Des Moins, Iowa celebrated Customer Service Week by asking employees to submit stories and coworker nominations to highlight when an employee's customer service went above and beyond.
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2015 Annual Circle of Excellence Awards

It was a beautiful October morning at the gorgeous downtown Orlando Citrus Club for the tenth annual Circle of Excellence (COE) Awards Celebration breakfast. NCSA Central Florida chapter gathers annually to recognize, "The Best of the Best,"... » Read More

Central Illinois, Education Program - a Success!

The CIL-NCSA program, "How a Strong-Customer Focused Culture Can Grow Your Business" had approximately 70 professionals attend. Kevin Lust of the Lust Development Group Inc., did an outstanding job... » Read More

Workplace Skills Needed for a Thriving Future

Having a good sense of the significance of your words has always been critical but, too often, ignored in the current process of doing everything quickly as we all have so much to do. Future customers will want to be “heard” fully and completely in order to judge your service as excellent. Better start honing those skills now in order to lead the pack into 2020 success.

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NCSA Job Post

I Got The Job!

These are the best four words the staff at Working Wardrobes hears from clients. Much more than just a simple goal, our inspired mission is to help thousands of men, women, young adults and Veterans every year find the dignity of employment—and we love our work!
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NCSA Educational Articles

Service Excellence "Must Dos"

Never be “too busy” to take care of the customer’s needs regardless of how trivial they may seem to you.
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NCSA Educational Articles