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Chapter Updates :: NCSA Chicagoland February Program

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"We LOVE Customer Service—Training" with Matt Elwell
Tuesday, February 13, 2018

Complimentary to Members, $5 Students with ID, $20 to Non-Members
(Free if you join that day. Cash and Check taken at door.)

Matt Elwell, NCSA EventTraining customer service can be a rewarding and transformational experience for both manager and new associate, or it can be boring, frustrating and counterproductive. How can we create learning experiences our people will LOVE? Join us for a fun, interactive morning session that looks at Customer Service Training through the lenses of Human Performance Improvement and Applied Improvisation. Matt Elwell has been using the principles of improvisation to improve professional performance for 15 years. In this session, he will introduce attendees to the tips and tricks he has used to improve customer service experiences in a variety of organization throughout the Chicagoland Area.

About Matt Elwell, CPLP
As an instructional designer, Matt Elwell has created learning experiences used by 100s of organizations including AT&T, McDonalds, Astellas Pharma U.S., SRR, the Chicagoland Chamber of Commerce, and the U.S. Navy, as well as developing solutions for large annual sales meetings. Matt is a Certified Professional in Learning and Performance, and has shared his insights on interactive learning and improvisation at both professional and academic conferences. He has been active in the Applied Improvisation and Learning & Development communities, including as President of the Association for Talent Development, Chicagoland Chapter. Matt provides his service through a network of partners including On-Cue, CSz Worldwide, and CSz Theater Chicago.

Date: Tuesday, February 13, 2018
Running Time: 8:00 AM - 8:30 AM Registration & Networking, 8:30 AM -9:30 AM Program
At: "YearUp" 223 W. Jackson Blvd, Suite 400, LOOP
RSVP by Friday, February 9, 2018 to

Please be aware participants will be video-recorded for use in promotional materials, and will be asked to sign a limited release.

Make sure to ask about what’s coming in March!

Any questions or suggestions for programming can be directed to Michael Hardy, NCSACL Director of Education/Programs at

Any membership inquiries can be directed to Roxy Goebel, Director of Membership at and / or Stephanie Leese Emrich, President at

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