Beyond My Department: Serving the Internal Customer “In business you get what you want by giving other people what they want.” - A. MacDougall
In this one-day dynamic workshop, participants will reach out beyond their current work “silos” to identify how their work activities impact the performance of other employees, departments and the organization as a whole. - Service Culture: Identify what a “culture of service” is; how it is created and nurtured; and what steps must be taken for it to be sustained
- Internal Customer Feedback: Receive direct feedback from your internal customers relative to the quality of services they receive from you and your unit or department
- Action Plans: Analyze internal customer feedback data and develop specific, detailed plans of action to address improvement opportunities, that when acted upon, will result in a substantial increase in the overall quality of service provided
Intended Audience - All cross-functional managerial-level employees
- Managers, supervisors, individual contributors
This course is an absolute must for: - Organizations that rely on effective cross-functional business activities
- Anyone that is serious about improving their overall service to others
All participants who complete this course receive: - Certificate of Completion - suitable for framing
- Plan of Action – for specific service improvement
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