Vision

Excellence in service for every customer—internal and external— every time

 

Mission

The National Customer Service Association (NCSA) is the ultimate provider of customer service education, development, and support services in the United States.

The NCSA:

• Provides innovative education and training programs for employees who serve customers—both external and internal customers
• Provides businesses with customer feedback and survey programs
• Serves as the clearinghouse for current issues and trends in customer service
• Provides ongoing networking and educational opportunities through organizational member programs
• Provides customer service support products for organizational display and promotion of your devotion to your customers
• Provides a magazine devoted to excellence in customer service highlighting the best of the best companies in the U.S. for customer services

 

Core Values

Respect:	We value the differences of every person and their right to participate without bias in the workplace, their communities, and this country.
Honesty:	We tell the truth in all situations remembering professionalism and compassion.
Trust:	We trust in others and maintain our trustworthiness so others will trust us in return.
Integrity:	We do what we say we will do—even when no one is watching—regardless of the cost.