Customer Service Essentials

“Customers don't expect you to be perfect . . . They do expect you to fix things when they go wrong.”
- Donald Porter

 

This two-hour workshop is effective for businesses with larger groups that have limited time to accomplish their customer contact training. It includes highlights from NCSA’s “We Serve!” Customer Commitment Course that cover basic customer service fundamentals in an abbreviated format that is especially suitable for seasonal or part-time staff.

This customer service training program provides an overview of the three key attributes of an effective customer service professional—Informed, Resourceful, and Engaged:

Informed: Identify what Excellence in Customer Service really is and discover how to use that knowledge to deliver service that positively impacts the well-being and success of the company. Resourceful: Clarify and articulate to all service personnel what tools and options they are empowered to use, and when and how to employ them to ensure the most positive service outcome possible. Engaged: Recognize and appreciate how your customers’ service expectations vary and learn strategies to contribute to meeting and exceeding those expectations through a personal “Being of Service” commitment.

 

Intended Audience
    • Front-line service personnel
    • Seasonal staff
    • Support staff

This course is ideal for:
    • Direct customer contact employees
    • Retail Outlets, Entertainment Venues, Restaurants, Professional Services, Hotels/Motels, Fitness Centers

All participants who complete this course receive:
    • Certificate of Completion—suitable for framing

 

For more information on NCSA’s available courses, contact us today!