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Chapter Updates :: CIL-NCSA program, “How a Strong-Customer Focused Culture Can Grow Your Business”

How a Strong-Customer Focused Culture Can Grow Your Business

The CIL-NCSA program, “How a Strong-Customer Focused Culture Can Grow Your Business” had approximately 70 professionals attend.  Kevin Lust of the Lust Development Group Inc., did an outstanding job sharing the best practices to create a positive customer service culture.  The event was hosted by SCHEELS Corporation in Springfield, IL on Wednesday, October 7, 2015.  The session consisted of a 30 minute networking breakfast, a 15 minute overview on our chapter, and a 75 minute presentation on best practices to drive customer service. 

Some comments received from our attendees are:

  1. Program was great!
  2. Session was enthusiastic and engaging!
  3. Great speaker and topic was very helpful to help me in business!
  4. Very motivating, enjoyed the networking breakfast as well!
  5. The program could have been 3 hours and I would have been totally ok with it!