Vision

Excellence in Service for every customer

Mission

The National Customer Service Association (NCSA) is the focal point for Customer Service education, development, and support services in the United States.

The NCSA:

• Provides innovative training programs for customer service personnel – both external and internal customers
• Provides businesses with customer feedback programs
• Serves as the clearinghouse for current issues and trends in customer service
• Provides ongoing networking and educational opportunities through individual and organizational member programs

Core Values

Respect:       We value the differences of every person and their right to participate without bias
                     in the workplace, their communities,and this country

Honesty:      We tell the truth in all situations remembering professionalism and compassion

Trust:           We trust in others and maintain our trustworthiness so others will trust us in return

Integrity:      We do what we say we will do - even when no one is watching - regardless of the cost